Junior Helpdesk Specialist – IT Support

Location: Cuggiono, on\-site
Employment Type: Full\-time
Experience Level: Junior / Entry Level

About the Role

We are looking for a motivated and customer\-focused Junior Helpdesk Specialist to join our IT Support team. The ideal candidate has a passion for technology, good troubleshooting skills, and a willingness to learn and grow within a professional IT environment.
The Junior Helpdesk Specialist will provide first\-level technical support to end users, ensuring efficient resolution of hardware, software, and access\-related issues while maintaining a high level of customer satisfaction.

Key Responsibilities

• Provide first\-level technical support to employees via ticketing system, phone, email, and remote assistance tools.


• Log, classify, prioritize, and track incidents and service requests.


• Troubleshoot common issues related to:


• \- Windows operating systems/Office applications\- Microsoft 365 services\- Printers and peripheral devices


• Create and manage user accounts, passwords, and permissions.


• Support onboarding and offboarding activities for employees.


• Install, configure, and maintain PCs, laptops, mobile devices, and standard software.


• Assist users with Microsoft Teams, Outlook, OneDrive, and collaboration tools.Required Skills \& Experience


• Basic knowledge of IT support principles and troubleshooting methodologies.


• Familiarity with:


• \- Windows 10/11 environments\- Microsoft 365 fundamentals\- Active Directory basics\- Basic networking concepts (TCP/IP, DNS, DHCP, Wi\-Fi)


• Basic hardware troubleshooting skills (PCs, laptops, monitors, printers).


• Good problem\-solving attitude and ability to learn quickly.


• Good level of English (written and spoken).


• Preferred Qualifications


• Diploma or degree in Information Technology, Computer Science, or related field.


• Previous internship or experience in an IT support/helpdesk role.


• Basic PowerShell knowledge is considered an advantage.

• Opportunity to develop skills in Microsoft technologies and enterprise IT environments.


• A collaborative and international working environment.


• Career progression opportunities toward System Administrator or System Engineer roles.

Benefit:

• Assistenza sanitaria integrativa


• Computer aziendale


• Distributori automatici di snack e bevande


• Fondo pensione


• Mensa aziendale


• Orario flessibile


• Parcheggio libero

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