Junior Credit Controller

We are looking for full time enthusiastic, motivated individual with sound numeracy; telephone; email and letter writing skills. Office based role at our head office in Epsom, Surrey.

Please note: As this is a Junior Role full training will be provided.

Working with the Credit Controller on a mixed portfolio of ground rent, service charge, insurance rent and some section 20 major works funds. This role requires a fast learner who is diligent, organised and professional with excellent communication skills.

• Chasing and dealing with lessees by phone, email and post.


• Dealing with incoming enquiries from leaseholders such as providing copy invoices, updating correspondence details etc.


• Communicating effectively with the Property Managers over lessees concerns.


• Run structured reports to establish which units require some form of contact whether that be informal or formal credit control action.


• To issue first and second stage reminders at appropriate times as stated in procedures.


• To liaise with the Property Managers and with other members of staff as appropriate on arrears matters


• Record, track and monitor steps taken to recover arrears


• To produce internal arrears reports and financial data on an ad hoc basis


• Update and maintain progress schedules/notes for arrears


• Advise owners to increase standing orders where necessary


• Posting out reminders (using a franking machine)

• Maths and English GCSE’s grade 5 or above


• Good verbal and written communication skills


• Strong work ethic


• Abilitity to work alone and as part of a team


• Keen to learn new skills and ability to retain and recall information


• Self\-motivated


• Highly organised


• Able to work to deadlines


• Confident with software including Word, Excel, Outlook and bespoke packages

Benefits:

• On\-site parking


• Private medical insurance

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