Job | Cybersecurity Service Delivery Manager | Brussels

ERGO is one of the major insurance groups in Germany and Europe. Worldwide, the Group is represented in around 26 countries and concentrates on Europe and Asia. In its home market of Germany, ERGO ranks among the leading providers across all segments.

What the Key Tasks Look Like

As Cybersecurity Service Delivery Manager, you’ll play a key role in safeguarding ERGO Belgium’s IT landscape. You will be responsible for the implementation, operation, and continuous improvement of cybersecurity controls and services, ensuring they are effective, integrated, and aligned with Group standards.

You’ll act as the operational bridge between ERGO Belgium IT and Group Security, working closely with the Information Technology Security Officer (ISO), who oversees cybersecurity governance at Group level.

Your focus is on execution, service delivery, and embedding security into daily IT operations.

More concretely, your key responsibilities will be:

Cybersecurity Operations \& Controls

• Implement and operate cybersecurity controls across infrastructure, networks, platforms, and applications


• Ensure controls are properly configured, monitored, and continuously improved


• Identify weaknesses and drive remediation actions

Security Service Delivery

• Oversee cybersecurity services such as: Security monitoring (SOC), Incident response, Vulnerability management and Identity \& Access Management (IAM)


• Ensure services deliver measurable operational value

ISO Liaison \& Group Alignment

• Translate Group security requirements into practical implementations


• Act as key operational partner to the ITSO


• Provide feedback on feasibility, gaps, and constraints

Security\-by\-Design

• Embed security into IT projects, Application development and Infrastructure changes


• Support teams with secure configurations and production readiness

Incident Management

• Lead local cybersecurity incident handling


• Coordinate with SOC and Group response teams


• Ensure effective containment, remediation, and root cause analysis

Continuous Improvement

• Identify inefficiencies and strengthen the security posture


• Drive improvements in tools, processes, and automation

Vendor \& Stakeholder Management

• Coordinate with internal IT teams, Group services, and external providers


• Manage service performance, issues, and escalations


• Clearly communicate risks, gaps, and improvements

Required Skills and Competences

• Solid experience in cybersecurity operations, engineering, or service delivery


• Proven track record in implementing security controls in enterprise environments


• Broad knowledge of cybersecurity domains: network, endpoint, IAM, vulnerability management, and monitoring (SOC/SIEM)


• Strong understanding of cloud and hybrid environments (Azure/AWS; Kubernetes is a plus)


• Familiar with secure development practices (DevSecOps, CI/CD, application security)


• Hands\-on with common security tools (SIEM, vulnerability management, IAM, ServiceNow)


• Working knowledge of frameworks like ISO 27001, NIST, and CIS (focus on implementation)


• Hands\-on, delivery\-focused mindset


• Pragmatic and solution\-oriented


• Able to translate strategy into actionable solutions


• Strong communicator with fluency in English (knowledge of Dutch and/or French is a plus)


• Strong stakeholder management skills and team player


• Experience in a Group or federated setup is a plus

We offer:

At ERGO Insurance, we offer you a challenging job with learning opportunities (through training, coaching, projects, and internal mobility), all in the heart of Brussels (near the Grand Place and the main train station ‘Central’).

Besides a market\-based gross salary, we offer an attractive package of fringe benefits:

• year\-end premium (13th month)


• competitive insurance package (hospitalization insurance, guaranteed income insurance and pension plan)


• monthly meal vouchers


• yearly eco vouchers


• a yearly gift voucher


• sectoral premiums


• company car


• net expenses (telework \& internet allowances included)


• smartphone and phone subscription with application of fiscal rules


• yearly bonus plan based on collective and individual performance

Moreover, you can also count on an attractive leave scheme (at least 32\.5 days), flexible working hours and the possibility to telework up to three days a week. This way of hybrid working guarantees a good work\-life balance

Interested?

Apply online! Don’t forget to add your CV and cover letter

*We are an equal opportunity employer. All aspects of employment are based solely on performance, competence, conduct, or business needs. If you require any support or access requirements, we encourage you to advise us at the time of your application so that we can make any reasonable adjustments needed to support you through your recruitment journey.*

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