Jira Support-Developer

Tasks
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JIRA Support\-Developer

Location:Paris, France (Hybrid)

Project Start Date

12months\+ contract with possible extension

Objective*:*

Provide operational and enhancement support for the Atlassian ecosystem (Jira, Confluence, Jira Service Management) to ensure platform stability, scalability, and alignment with business and IT processes.

Activities:

• Administer and support Jira, Confluence, and Jira Service Management platforms


• Design and maintain workflows, schemes, permissions, and configurations


• Implement and maintain automation to reduce manual effort


• Support incident, request, agile, and portfolio use cases


• Build and maintain dashboards and reports for operational and management needs


• Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)


• Ensure platform governance, documentation, and best practices


• Provide L2/L3 support and collaborate with vendors and internal teams


• Support Tech Operating Model, enabling transitions, migrations and support audit activities

Key deliverables:

• Configured and optimized Jira and Confluence environments


• Well documented workflows, templates, and standards


• Automated rules and reduced manual operations


• Dashboards and reports supporting decision‑making


• Knowledge base and operational runbooks


• Purpose of the needs within the project:

The resource will support ongoing operations, configuration, and evolution of Atlassian tools, enabling teams to effectively manage demand, delivery, service operations, and documentation while enforcing governance and best practices.

Requirements
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Background \& expected experiences:

• 7\+ years of hands\-on experience with Atlassian tools


• Experience supporting enterprise scale Jira and Confluence environments


• Strong understanding of Agile, ITSM, and delivery processes


• Experience working with global, distributed teams

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