ITSM Sales Executive - ServiceNow / Halo / Freshworks / Avanti

ITSM Sales Executive - ServiceNow / Halo / Freshworks / Avanti

Location: Reading
Salary: £40,000 - £50,000 + Double OTE (Uncapped Commission)

We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market presence.

This hybrid role combines new business development with account management. You will be responsible for generating new opportunities, building a strong pipeline, and growing existing client relationships by understanding their challenges and positioning solutions as a critical extension of their IT operations.

Key Responsibilities

New Business Development:

• Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement


• Identify and engage key decision-makers across IT, Operations, and Service Management


• Build, manage, and maintain a qualified sales pipeline


• Own the full sales cycle from initial engagement through to close and handover

Account Management:

• Develop and expand existing customer relationships, identifying upsell and cross-sell opportunities


• Act as a trusted advisor, supporting clients on their ITSM improvement journey


• Conduct regular account reviews to ensure long-term success and satisfaction


• Collaborate with internal delivery teams to ensure successful project execution and uncover further growth opportunities

Additional Responsibilities:

• Forecast against sales targets and provide regular progress updates


• Maintain accurate and up-to-date CRM records


• Leverage market and competitor insights to strengthen value proposition


• Build strong relationships with senior stakeholders, including C-level executives

Skills & Experience Required

• Proven success in ITSM solution sales


• Minimum of 3 years’ B2B sales experience


• Strong track record in both new business acquisition and account development


• Excellent negotiation, communication, and commercial skills


• Confidence engaging with senior stakeholders and decision-makers


• Self-motivated, results-driven, and highly accountable


• Knowledge of ITSM frameworks such as ITIL or SIAM


• Degree educated (business/management preferred) or equivalent experience

This is a fantastic opportunity for a driven sales professional looking to maximise earnings through an uncapped commission structure while making a real impact in a growing organisation. Apply now to take the next step in your career.

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