IT Systems Analyst

Systems & Support Analyst

Braintree, Essex (with site travel)

Hybrid working

£

REED Technology partnering with a growing organisation looking for a Systems & Support Analyst to support and enhance its IT environment. This hands-on role blends 2nd line support, systems administration, and infrastructure support, ensuring high-quality service delivery while contributing to ongoing improvements and IT projects.

Key Responsibilities

• Provide 2nd line support, managing incidents and service requests through to resolution


• Troubleshoot issues, perform root cause analysis, and implement fixes


• Support Microsoft 365, Windows environments, and endpoint devices


• Assist with system maintenance, patching, upgrades, and monitoring


• Manage users, access, and devices (e.g. Entra ID, Intune)


• Contribute to IT projects, system improvements, and documentation


• Ensure adherence to security best practices and policies

Skills & Experience

Essential:

• Microsoft 365 (Exchange, Teams, SharePoint, Entra ID)


• Windows 11 support and troubleshooting


• Endpoint management (Intune or similar)


• Basic networking (DNS, DHCP, VPN)


• Strong troubleshooting and customer support skills

Desirable:

• Azure / cloud platforms


• Virtualisation (VMware / Hyper-V)


• PowerShell / scripting


• ITSM tools (e.g. ServiceNow)

Experience

• 3+ years in IT support or systems roles


• Experience in a structured IT environment


• ITIL knowledge (preferred)


• Full UK driving licence required

If you have the relevant experience and skills for this role, please apply using the link provided.

This listing is from reed. View original listing ↗