IT Support Technician
Company Information and Introduction:
At Custom Interconnect we plan to succeed and never fail! Our values dictate that we have an unrivalled passion for providing the best Electronics Manufacturing Support on offer, with an honest and open attitude to business.
Our vision is to be customers’ first choice for the manufacture of mission critical, high technology electronics, adding value globally, and we are dedicated to delivering innovation and service excellence by investing in; design, build and fulfilment of our Customers Products.
Formed in 1987, as a company CIL have grown steadily to become one of the major Electronics Manufacturing Service companies available today. Located in Andover, Hampshire, our manufacturing facilities comprises 80,000sq ft of modern production space to meet our customers’ needs.
Key Responsibilities and Duties:
As an IT Support Technician, you will be an integral part of the IT support function across all Custom Interconnect Sites. You will be assisting the IT Manager and other IT staff to provide high\-quality support to internal customers throughout the business. The IT Support Technician role is a new position within our team to support the continued growth of both our IT department and wider company.
Key accountabilities include but are not limited to;
- Processing help desk tickets from staff.
- Following departmental and company procedures.
- Processing new starters, leavers and staff changes for IT equipment and services.
- Installation of laptops, PCs, mobile phones and tablets.
- Patching network connections.
- Helping users with technical issues in applications.
- Using troubleshooting techniques to resolve problems.
- Updating documentation and maintaining departmental records.
- Setup of user accounts and assisting users with login issues.
- Assistance with staff training and induction.
- Undertaking daily backup procedures.
- Willingness and ability to provide some out of hours support (after training) would be desirable.
- Excellent communication skills, both written and verbal.
- Demonstrable skills in Windows 11 installation and support.
- Understanding of LAN and Wi\-Fi networks.
- Setup and management of Printers.
- Knowledge and use of Microsoft Office applications.
- Setup and support of iOS and/or Android mobiles.
- ull, UK Driving License required
- Preferably at least one GCSE in an engineering, science or technology subject.
- Previous support experience on an IT Help Desk.
- Management of Microsoft 365/Azure environments.
- Management of on\-premise Active Directory environments.
- Understanding of TCP/IP, firewall and router configuration.
- Supporting business software such as accounting or ERP/MRP systems
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