IT Support Technician

We are seeking an enthusiastic and professional IT Support Engineer to join a growing IT team, providing onsite support to a school in Thetford. It is an initial 4-month contract role with an option to become permanent.

Pay: Equivalent to £26,000.00-£30,000.00 per year

This is a field-based role where you'll work directly with customers, delivering day-to-day IT support, troubleshooting issues, and maintaining IT infrastructure.

Key Responsibilities

• Provide onsite and remote IT support.


• Troubleshoot hardware, software, and network issues.


• Manage and update support tickets with clear documentation.


• Keep customers informed on progress and resolution of issues.


• Prioritise and escalate tickets where required.


• Carry out routine IT maintenance tasks.


• Identify and report potential opportunities for additional IT solutions.

We're looking for candidates with experience supporting and troubleshooting:

• Windows 10/11


• Desktop and laptop hardware


• Microsoft 365 and Office applications


• Active Directory and Group Policy


• Windows Server and Hyper-V


• Google Chromebooks and Google Workspace


• Printers and print management


• Device deployment and imaging


• Mobile Device Management (MDM)


• Networking, switches, Wi-Fi and patching


• Antivirus and endpoint security


• Interactive classroom technology (touchscreens, projectors, smartboards)

About You

You will be:

• Professional and customer-focused


• Strong communicator with both technical and non-technical users


• Organised with excellent time management skills


• Able to work independently and manage your workload


• A logical problem solver with a proactive approach


• Eager to learn and develop your technical skills

• Competitive salary (£26,000 - £30,000), pro rata


• Career progression opportunities


• Ongoing training and development


• Supportive team environment

This listing is from reed. View original listing ↗