IT Support Specialist

Basic Function: The IT specialist is responsible for maintaining all company owned technology including, but not limited to, desktops, laptops, mobile devices, and IP phones. This includes hardware and software upgrades as well as repair for all functional departments of the corporation.

Responsibilities:

• Provide technical assistance for incoming queries and issues related to the IT systems.


• Respond to queries either in person or over the phone or via email.


• Follow up with users to ensure issue has been resolved.


• Ask questions to determine nature of problem and train computer users where necessary.


• Walk users through problem\-solving process.


• Install computer peripherals for users.


• Maintain all computers, printers, and other external computer related components.


• Clean up Computers.


• Installation of new hardware.


• Maintain software licensing via the Asset Management System.


• Setting up new users in software systems.


• Maintain an accurate record through the Asset Management System.


• Monitor internet usage through reports provided by the IT Systems \& Security Manager.


• Monitor email spam via the spam firewall and report unwanted spam to the Bayesian analyses tool.


• Maintain a set level of IT Inventory via the Asset Management System.


• Submitting purchase requests to upper level of IT.


• Stock and maintain a set level of ink and toner via the Asset Management System.


• Support sales and other departments in forwarding emails.


• Support for satellite and offsite locations.


• Follows safety procedures in accordance with approved training and reports any dangerous conditions to management immediately.


• Support WireMasters Core Values; Service, Gratitude, Excellence, Quality, Integrity, Family.


• This list is not to be considered comprehensive and WireMasters Management retains the right to modify the contents of this document at any time. Other duties may be assigned by WireMasters Management.

OUR COMPANY IS AN AT\-WILL EMPLOYER. THIS MEANS THAT REGARDLESS OF ANY PROVISION IN THE EMPLOYEE HANDBOOK, JOB DESCRIPTION OR ANY OTHER DOCUMENT, EITHER YOU OR THE COMPANY MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE. NOTHING IN THE EMPLOYEE HANDBOOK OR IN ANY DOCUMENT, WRITTEN OR ORAL, SHALL LIMIT THE RIGHT TO TERMINATE EMPLOYEMENT AT\-WILL. NO OFFICER, EMPLOYEE OR REPRESENTATIVE OF THE COMPANY IS AUTHORIZED TO ENTER INTO AN AGREEMENT—EXPRESS OR IMPLIED—WITH ANY EMPLOYEE FOR EMPLOYMENT FOR A SPECIFIED PERIOD OF TIME UNLESS SUCH AN AGREEMENT IS IN A WRITTEN CONTRACT SIGNED BY THE PRESIDENT OF THE COMPANY.

• High School Diploma or equivalent.


• Technical Support experience of PC software and hardware.


• Troubleshooting and Maintenance.


• Hardware/Software.


• Organization and time management skills.


• Reading skills.


• Strong written, technical, and oral communication skills.


• Ability to lift up to 50 lbs.

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