IT Support Specialist
Ready to make connectivity from space universally accessible, secure and actionable? Then you’ve come to the right place!
E-Space is bridging Earth and space to enable hyper-scaled deployments of space-powered Internet of Things (IoT) solutions and services. We are fundamentally changing the design, economics, manufacturing, coverage limitations and service delivery associated with traditional satellite and terrestrial IoT systems.
By building a highly-advanced low Earth orbit (LEO) space system—with a unique antenna design, highly sustainable spacecraft system and low-cost, small portable end-user devices—we can extend global satellite coverage, capacity and connectivity beyond legacy space services to provide a new kind of IoT platform that lets users sense, track, connect and act on information gathered, anywhere.
We’re intentional, we’re unapologetically curious and we’re 100% committed to saving space, protecting our planet and turning connectivity into actionable intelligence.
Overview
We are seeking a motivated IT Support Specialist to join our growing team in Duisburg. In this role, you will play a key part in supporting the daily technology needs of our executive, administrative, finance, and engineering teams across multiple offices. You will handle everything from resolving helpdesk tickets and setting up hardware to troubleshooting network issues and onboarding new hires. This hands-on position is ideal for someone who thrives in a fast-paced environment, loves problem-solving, and wants to make a direct impact on our international IT operations.
What You Will Do
- Multi-Office Support: Provide remote and on-site technical support for users across multiple office locations.
- Technical Support: Resolve end-user helpdesk tickets and handle ad-hoc, walk-in IT requests in Duisburg.
- OS & Environment Care: Support a mixed operating system environment consisting of roughly 80% Windows and 20% Unix (Ubuntu) endpoints.
- Hardware & Software Deployment: Build, configure, and deploy desktop and laptop computers, peripheral equipment, and software.
- User Onboarding: Assist with the technical setup and onboarding process for new employees.
- Network Troubleshooting: Diagnose and resolve basic network connectivity issues.
- Asset & Inventory Management: Maintain accurate records in our asset management system (Snipe-IT) and monitor equipment inventory levels.
- Documentation: Document troubleshooting steps and contribute to our internal knowledge base.
- Experience: Minimum of 1 year of experience in a Helpdesk or IT Support role.
- Language Skills: Professional fluency in English (our official office language); German is a plus but not required.
- Technical Skills: Proven capability troubleshooting Windows and basic Ubuntu/Linux operating systems.
- Communication: Strong customer service skills to support diverse team departments across different locations.
- Location: Must live within daily commute distance of our Duisburg office.
- Certifications: CompTIA Network+, Security+, or Linux+.
- Education: Associate degree or higher in Information Technology or a related field.
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