IT Support & Facilities Specialist - Mendoza, Argentina
<div class="content-intro"><p><span style="font-size: 14pt;"><strong>Built's Mission: </strong>Connect and simplify doing business in real estate.</span><br><br>Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at <a href="http://getbuilt.com"><strong>getbuilt.com</strong>.</a><br>__________________________</p></div><div id="content" class="highlighter-context page view" data-inline-comments-target="true" data-testid="page-content-only">
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<p data-renderer-start-pos="1" data-local-id="eca3a910adb6"><span style="text-decoration: underline;"><strong>IT Support & Facilities Specialist</strong></span> - Mendoza, Argentina</p>
<p data-renderer-start-pos="1" data-local-id="eca3a910adb6"><em><strong>This is an on-site position in our Mendoza office. </strong></em></p>
<p data-renderer-start-pos="1" data-local-id="eca3a910adb6">At Built, we’re building the future of construction finance, and we need a resourceful, tech-savvy problem solver in Argentina who’s ready to help build our internal IT and workplace operations alongside us.</p>
<p data-renderer-start-pos="224" data-local-id="dde3bc5733ce">As an IT Support & Facilities Specialist, you’ll split your time between two critical functions: <strong data-renderer-mark="true">IT Support (~60%)</strong> and <strong data-renderer-mark="true">Facilities Coordination (~40%)</strong>. You won’t just reset passwords and restock supplies, you’ll engineer better ways to work, automate request workflows, shape the employee experience, and keep our workspace running smoothly.</p>
<p data-renderer-start-pos="567" data-local-id="2a2fa2d09b71">This is a hands-on, high-impact <span class="terms-mark terms-term-selector">role</span> where curiosity, creativity, and a love for making things run better will take you far.</p>
<h1 id="What-You’ll-Do" data-local-id="a739edba2840" data-renderer-start-pos="693"><span style="font-size: 12pt;">What You’ll Do</span></h1>
<h2 id="IT-Support-(~60%)" data-local-id="69c757c8bdae" data-renderer-start-pos="709"><span style="font-size: 12pt;">IT Support (~60%)</span></h2>
<h3 id="Deliver-and-Evolve-IT-Support" data-local-id="bda0e9d72cb8" data-renderer-start-pos="728">Deliver and Evolve IT Support</h3>
<ul class="ak-ul" data-local-id="422ad9eb5ab8" data-indent-level="1">
<li>
<p data-renderer-start-pos="761" data-local-id="e8a504cf10ba">Be the go-to resource for employees’ tech needs through Jira Service Management — own tickets from intake to resolution or escalation.</p>
</li>
</ul>
<ul class="ak-ul" data-local-id="fae589a143c0" data-indent-level="1">
<li>
<p data-renderer-start-pos="901" data-local-id="6c40212b614a">Troubleshoot macOS and Windows devices, Google Workspace issues, Okta access requests, Zoom challenges, and more.</p>
</li>
</ul>
<ul class="ak-ul" data-local-id="3f2698875995" data-indent-level="1">
<li>
<p data-renderer-start-pos="1020" data-local-id="d96c221fd090">Design and build new request types, automations, and workflows in Jira to make the support experience smoother and smarter.</p>
</li>
</ul>
<ul class="ak-ul" data-local-id="3c301353e45d" data-indent-level="1">
<li>
<p data-renderer-start-pos="1149" data-local-id="242191de5b28">Partner with IT Engineering to identify pain points and turn manual processes into automated ones.</p>
</li>
</ul>
<h3 id="Create-Exceptional-Employee-Experiences" data-local-id="3ee8360497c2" data-renderer-start-pos="1251">Create Exceptional Employee Experiences</h3>
<ul class="ak-ul" data-local-id="41cf24cb700a" data-indent-level="1">
<li>
<p data-renderer-start-pos="1294" data-local-id="af42a0ccc7a8">Support the IT portion of New Hire Orientation (NHO), helping every new Built employee get set up for success.</p>
</li>
</ul>
<ul class="ak-ul" data-local-id="872a69877895" data-indent-level="1">
<li>
<p data-renderer-start-pos="1410" data-local-id="a85fca891ba5">Continuously improve onboarding processes using Confluence and automation tools like Okta Workflows or Kandji Blueprints.</p>
</li>
</ul>
<ul class="ak-ul" data-local-id="95f55488779e" data-indent-level="1">
<li>
<p data-renderer-start-pos="1537" data-local-id="8d8da442d8c2">Work cross-functionally with People Ops, Security, and Engineering to keep our systems secure and our users delighted.</p>
</li>
</ul>
<h3 id="Own-Our-Hardware-and-A/V-Game" data-local-id="e3edcbc35728" data-renderer-start-pos="1659"><span style="font-size: 12pt;">Own Our Hardware and A/V Game</span></h3>
<ul class="ak-ul" data-local-id="61e99d5fbec7" data-indent-level="1">
<li>
<p data-renderer-start-pos="1692" data-local-id="249560aff307">Manage and track company devices in Atlassian Assets (<span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">CMDB</span></span></span>) — own the full lifecycle from procurement to retirement.</p>
</li>
</ul>
<ul class="ak-ul" data-local-id="012a6f0d1895" data-indent-level="1">
<li>
<p data-renderer-start-pos="1814" data-local-id="498cd2e03a30">Support and maintain Zoom Rooms and Logitech Rally Bar setups for conference spaces.</p>
</li>
</ul>
<ul class="ak-ul" data-local-id="a6e87b7a6726" data-indent-level="1">
<li>
<p data-renderer-start-pos="1904" data-local-id="5f28d077a831">Lend your tech skills to internal company events, town halls, and all-hands meetings.</p>
</li>
</ul>
<h3 id="Document,-Improve,-and-Automate" data-local-id="ea805a085af8" data-renderer-start-pos="1993"><span style="font-size: 12pt;">Document, Improve, and Automate</span></h3>
<ul class="ak-ul" data-local-id="24dd1e2ff12b" data-indent-level="1">
<li>
<p data-renderer-start-pos="2028" data-local-id="623e0300161f">Keep IT processes organized and accessible through Confluence documentation and Scribe guides.</p>
</li>
</ul>
<ul class="ak-ul" data-local-id="bf0372607979" data-indent-level="1">
<li>
<p data-renderer-start-pos="2128" data-local-id="dd0ef6029065">Help design automation between systems — think connecting Okta → Jira → Slack → Kandji to eliminate repetitive tasks.</p>
</li>
</ul>
<ul class="ak-ul" data-local-id="540df7ee8fce" data-indent-level="1">
<li>
<p data-renderer-start-pos="2251" data-local-id="19cfce96b399">Champion process improvement: when you fix a problem once, make sure we never have to fix it again.</p>
</li>
</ul>
<h2 id="Facilities-Coordination-(~40%)" data-local-id="e04c3ece4666" data-renderer-start-pos="2354"><span style="font-size: 12pt;">Facilities Coordination (~40%)</span></h2>
<h3 id="Keep-the-Workplace-Running-Smoothly" data-local-id="3f40687ba613" data-renderer-start-pos="2386"><span style="font-size: 12pt;">Keep the Workplace Running Smoothly</span></h3>
<ul class="ak-ul" data-local-id="d3fefc9efb1f" data-indent-level="1">
<li>
<p data-renderer-start-pos="2425" data-local-id="e1e65bf6da9a">Serve as a point of contact for office <span class="terms-mark terms-term-selector">vendors</span> and service providers, including janitorial, pest control, <span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">HVAC</span></span></span>, recycling, and secure waste disposal.</p>
</li>
</ul>
<ul class="ak-ul" data-local-id="c71474e5636b" data-indent-level="1">
<li>
<p data-renderer-start-pos="2580" data-local-id="a6b916c31f62">Monitor office supplies and consumables for restrooms, kitchens, coffee bars, and meeting rooms — place timely orders through approved channels.</p>
</li>
</ul>
<ul class="ak-ul" data-local-id="4e4e0f5c21cb" data-indent-level="1">
<li>
<p data-renderer-start-pos="2730" data-local-id="0118df498c72">Manage vendor service schedules and access, including coordinating building entry for vendors without badges.</p>
</li>
</ul>
<ul class="ak-ul" data-local-id="34c43cdb1d59" data-indent-level="1">
<li>
<p data-renderer-start-pos="2845" data-local-id="01976877dd7a">Track recurring orders and contracts, escalate vendor issues, and maintain vendor contact records.</p>
</li>
</ul>
<h3 id="Support-Workplace-Logistics-&-Culture" data-local-id="641a63e74dbf" data-renderer-start-pos="2947"><span style="font-size: 12pt;">Support Workplace Logistics & Culture</span></h3>
<ul class="ak-ul" data-local-id="0a751bad4627" data-indent-level="1">
<li>
<p data-renderer-start-pos="2988" data-local-id="02644a146250">Support workplace logistics including badge creation, mail sorting, office nameplates, and internal event prep.</p>
</li>
</ul>
<ul class="ak-ul" data-local-id="b425c8d3216e" data-indent-level="1">
<li>
<p data-renderer-start-pos="3105" data-local-id="172fa6c41347">Coordinate food programs and beverage services as applicable.</p>
</li>
</ul>
<ul class="ak-ul" data-local-id="be9c0b5488e9" data-indent-level="1">
<li>
<p data-renderer-start-pos="3172" data-local-id="45d6f2eb93af">Assist with shipping, receiving, and mail distribution.</p>
</li>
</ul>
<ul class="ak-ul" data-local-id="0887a339778e" data-indent-level="1">
<li>
<p data-renderer-start-pos="3233" data-local-id
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