IT Support Engineer

ABOUT YOU
We are looking for an IT Support Engineer who is customer-service oriented, proactive, and highly organized to join our Corporate IT team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to own IT operations end-to-end for our Berlin office - from employee onboarding and equipment setup to managing our core internal systems and being the first point of contact for anyone who needs help.
Strong troubleshooting and communication skills are essential, along with experience in IT support, systems administration, and hands-on hardware/software maintenance. The ability to manage multiple priorities independently and adapt to shifting demands in a dynamic environment will be key to your success in this role.
If you're passionate about solving problems and keeping people productive and love being part of a global gaming commerce company that helps developers bring their games to players around the world, we would love to hear from you!
 
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.

RESPONSIBILITIES

• Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff.


• Administer the company's core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with the office network and AV and conference-room systems.


• Act as the primary on-site point of contact for the office, providing a mix of on-site and remote support with a strong customer-service focus.


• Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware (printers and scanners, peripherals, AV) and software, keeping the asset inventory accurate and all allocations logged.


• Own vendor relationships for IT hardware and services (for example, Apple, Dell, Asus, Logitech).


• Provide IT support for internal events such as meet-ups and conferences, and support employee desk moves and office reconfigurations.


• Create and maintain clear IT documentation and runbooks for the systems and processes you own.

• At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance.


• Professional working proficiency in English and German, with the ability to explain technical concepts clearly to non-technical colleagues.


• Hands-on experience administering core business and identity systems (for example, Google Workspace, Atlassian, Okta, LDAP, VPN).


• Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery.


• Excellent interpersonal skills with a genuine customer-service mindset.


• Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly.


• Proactive and organized, eager to learn, with strong practical problem-solving skills.

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