via reed · 29 May 2026 ·8 days ago

IT Support Engineer

Pulse IT Recruitment Ltd
Southampton Full-time GBP 28,000 – 40,000
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IT Support Engineer (2nd & 3rd Line)

Southampton

£26,000 - £40,000 Plus benefits

Are you an experienced IT Support Engineer with experience in working within an MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact?

Do you thrive in a fast-paced, client-focused MSP environment, juggling projects, escalations, and mentoring with calm confidence?

If so, you may be exactly who we’re looking for.

My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we’re known for—supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement.

About the Role

As a Support engineer, you’ll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions.

This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.

Key Responsibilities

  • Work actively on the helpdesk & (when needed) on client site

  • Problem Solve all IT hardware & software issues for external clients

  • Experience in Microsoft 365 / M365

  • Windows 11, iOS & Android support

  • Configure and support Routers, firewalls, switches, access points

  • Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholders

About You

You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.

You’ll ideally have:

  • 2+ years’ IT Support / Helpdesk Support experience within an MSP environment

  • Proven expertise in M365 ecosystem

  • A full UK driving licence and willingness to travel occasionally to client sites

What We Offer
  • Competitive salary

  • Ongoing training and certification support

  • Workplace pension scheme

  • A close-knit team with a strong culture of collaboration and excellence

This listing is from reed. View original listing ↗

The market for this type of role

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Full-time
80%
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9%
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Pulse IT Recruitment Ltd

2 open positions · Southampton, Watford

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active jobs
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