IT Support Engineer - Offenburg
German Native speaker required
Support window \- \- 7 AM to 4 PM
Site Address: Hans\-Martin\-Schleyer\-Straße 10 in 77656 Offenburg
Monthly Pay\-5000 Euro (Negotiable )
Key Responsibilities \& Common Tasks
\* Provide onsite / desk\-side end\-user support: deploy new devices and restore existing devices to a steady state. Install, move, add and change (IMAC) PCs, laptops, peripherals and printers. Perform break\-fix hardware support for PCs, laptops and peripherals (including printers). Support Windows OS (Windows 10 / 11\) and Microsoft Office \& Office 365 applications. Provide basic support for mobile devices. Log, own and resolve assigned support tickets promptly, maintaining a strong sense of urgency and SLA compliance. Carry out scheduled site visits to nearby Category\-B/C sites where required. Provide backup cover for the second resident engineer to ensure continuity of onsite service. Maintain a professional appearance and deliver excellent customer service to onsite users.
Required Skills \& Experience (Level 1\)
Minimum 12–24 months of workplace / desk\-side support experience. Basic working knowledge of Windows OS (Windows 10 / 11\). Basic working knowledge of Microsoft Office and Office 365 applications. Hands\-on experience with PC / laptop hardware and peripherals, including printers. Familiarity with supporting mobile devices. Field experience supporting a variety of end\-user technologies and services.
Job Types: Full\-time, Contract
Contract length: 24 months
Pay: 5\.000,00€ \- 6\.000,00€ per month
Work Location: In person
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