IT Support Engineer

IT Support Engineer

£35k-£38k

Greenwich (SE10)

A well-established law firm in Greenwich is seeking an experienced IT Support Engineer to join its growing IT team. This is an excellent opportunity for a proactive and customer-focused IT professional to support a busy legal environment, providing high-quality technical support across the business.

Key Responsibilities

• Provide first- and second-line IT support to users across the firm, both remotely and on-site


• Troubleshoot and resolve hardware, software and system issues in a timely manner


• Set up and maintain laptops, desktops, phones and peripherals


• Support Microsoft 365, Windows environments and standard business applications


• Assist with user account administration, onboarding and offboarding processes


• Support meeting room and conferencing technology, including AV equipment


• Maintain accurate IT documentation, asset registers and support logs


• Liaise with third-party IT providers and suppliers to resolve technical issues


• Assist with system upgrades, technology rollouts and continuous service improvements


• Support IT security initiatives, patching and compliance requirements

Skills & Experience Required

• Previous experience in an IT support or service desk role


• Strong knowledge of Microsoft Windows and Microsoft 365


• Good understanding of networking, hardware and troubleshooting principles


• Excellent communication skills with the ability to support non-technical users


• Strong organisational skills and the ability to manage competing priorities


• Professional, proactive and customer-focused approach

Desirable

• Experience within a legal or professional services environment


• Exposure to ITIL or structured IT service management processes


• Knowledge of Cyber Essentials or IT security best practices

If you would like to learn more about this opportunity, contact Matthew Heard for a confidential discussion.

LR Legal is a specialist legal recruitment agency with a reputation based on trust and integrity. We will always ask your permission before sending your CV to any of our clients.

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