IT Support Engineer (Level- 1) 4 days/week

Location: Madrid, Spain
Contract Duration: 12 Months (Extendable)
Contract Type : B2B
Job Type: Onsite
Shift: Mon\-Thur /09am\-06:00pm

Eligibility Requirements

• Must be legally authorized to work in Spain


• Fluency in English \& Spanish is required for end\-user support.

We are seeking a skilled and proactive EUC L1 Support Engineer to join our team on a 12\-month B2B contract based in Madrid, Spain. The ideal candidate will provide first\-line technical support to end users, ensuring smooth operation of end\-user computing environments.

Key Responsibilities

• Provide Level 1 (L1\) technical support for desktops, laptops, printers, and mobile devices


• Troubleshoot hardware and software issues


• Install, configure, and maintain operating systems and applications


• Manage user accounts, passwords, and access permissions


• Support Microsoft Office 365 and common enterprise applications


• Respond to tickets and incidents within agreed SLAs


• Escalate complex technical issues to L2/L3 support teams when required


• Maintain accurate documentation of issues and resolutions


• :Provide on\-site and remote support as needed

• Proven experience in End User Computing (EUC) or IT Support (L1 level)


• Strong knowledge of Windows OS, Microsoft Office 365, and basic networking


• Familiarity with ticketing systems and ITIL processes


• Excellent troubleshooting and communication skills


• Ability to work independently and manage priorities effectively


• Fluency in English \& Spanish is required for end\-user support.


• Mush have full time work rights in Spain.

Pay: Up to 180\.00€ per day

Application Question(s):

• Do you have full\-time work rights in Spain?

• Spanish \& English at minimum level B2 (Required)

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