IT Support Engineer – Le Bourget-du

Axiom Technologies is a Global IT Services partner supporting medium to large\-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans.

Job Summary:
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• Provide first\- and second\-level support for desktops, laptops, printers, and mobile devices.


• Respond to service requests and incidents via ticketing system, phone, or in\-person.


• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.


• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).


• Set up and configure new employee workstations, including user accounts and permissions.


• Maintain an accurate asset inventory and ensure proper documentation of IT equipment.


• Assist with onboarding/offboarding of employees from a technical perspective.


• Support remote users with VPN, remote desktop, and connectivity issues.


• Collaborate with other IT teams on escalated issues or project\-related tasks.


• Follow security protocols and assist with antivirus, patching, and data protection policies.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). (Not Mandatory)


• 1\+ year of experience in a desktop support, helpdesk, or IT technician role.


• Strong knowledge of Windows OS, Office 365, and basic networking concepts.


• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.


• Excellent communication and interpersonal skills.


• Strong troubleshooting and problem\-solving abilities.

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com

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