IT Support Engineer

IT Support Engineer (Service Desk & Server Support)

Hands-on IT Support Engineer to take ownership of both Service Desk operations and core Microsoft infrastructure. This is a broad, high-impact role where you’ll be the go-to person for end-user support while also contributing to the stability and improvement of the wider IT environment.

What you’ll be doing

• Managing and supporting day-to-day Service Desk activity, ensuring high levels of user satisfaction


• Administering and maintaining Windows Server environments


• Supporting and managing Microsoft 365 services


• Working within an ITIL framework to improve processes and service delivery


• Using ITSM tools (e.g. Halo or similar) to track and resolve incidents and requests


• Assisting with basic networking issues and troubleshooting connectivity problems


• Coordinating with and managing external IT vendors and service providers


• Taking ownership of issues end-to-end and proactively identifying improvements

What we’re looking for

• Experience across both Service Desk and Windows Server environments


• Strong Microsoft 365 knowledge


• Familiarity with ITIL practices


• Experience with ITSM tools (Halo or similar)


• Basic networking knowledge (DNS, DHCP, TCP/IP) is a plus


• Confident communicator who can work independently and take initiative

Why join?

This is a great opportunity to step into a role with real ownership and autonomy. You’ll have the chance to influence how IT is delivered, take responsibility for key systems, and grow your technical scope over time.

Package

• Salary up to £55,000


• Discretionary bonus


• Contributory pension

If you’re looking for a role where you can move beyond pure Service Desk and take on broader infrastructure responsibility, this is an excellent next step.

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