IT Support Engineer

IT Support Engineer
Location: Liverpool / Hybrid work Pattern
Salary: £25k / £26k + Benefits

We’re working with a Liverpool based client who are looking for an IT Support Engineer with 1st line capability to deliver high-quality onsite and remote support. This is a hands-on role suited to someone who enjoys working autonomously and solving problems end-to-end.
IT Support Engineer Role
You’ll provide both onsite and remote support across multiple client environments, taking ownership of issues and ensuring a smooth end-user experience.
Key responsibilities include:

• Delivering onsite support as part of a managed service offering


• Providing remote support via RDP/RDS and monitoring tools


• Diagnosing and resolving hardware, software and network issues


• Taking ownership of support tickets through to resolution


• Installing and configuring systems, devices and applications


• Maintaining accurate documentation and updating stakeholders on progress

About You
You’ll have experience in a client-facing 1st line role, with strong troubleshooting skills and confidence working independently on customer sites.
IT Support Engineer experience required:

• Active Directory, Group Policy, DNS and DHCP


• Microsoft 365 administration (including user provisioning)


• Windows 11 and Windows Server environments


• Network infrastructure (switches, routers, firewalls)


• Printer and peripheral setup


• Backup and endpoint protection solutions


• General network and system monitoring

Exposure to AWS or cloud environments would be beneficial.
Additional Requirements

• Full UK driving licence and access to a vehicle


• Willingness to travel to customer sites

If you’d like to discuss the IT Support Engineer role in more detail, then please contact Vicky Heard on or email

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