IT Support Engineer (End User Computing)
Job Title: End User Computing Support – Level 1
Location: McDonald’s Straße 4, 2100 Korneuburg, Austria (Onsite)
Employment Type: Full\-time B2B Contract
Contract Duration: 1 year (extendable based on performance)
About the Role
We are looking for an End User Computing Support Level 1 professional to provide first\-line technical support to end users. This is a full\-time onsite B2B contract based in Korneuburg, Austria. The role focuses on resolving hardware, software, and basic IT issues while delivering excellent customer service.
Important: This is a B2B contract. Candidates must already hold full\-time working rights for Austria. The contract does not provide visa or work permit sponsorship.
Key Responsibilities
- Provide Level 1 end\-user computing support via phone, email, chat, or desk\-side assistance
- Troubleshoot and resolve issues related to desktops, laptops, printers, peripherals, and standard software applications
- Perform basic hardware diagnostics, software installations, configurations, and user account management
- Escalate complex issues to Level 2/3 support in a timely manner
- Log and manage tickets accurately in the IT service management system
- Assist with user onboarding and offboarding activities (account setup, device preparation, etc.)
- Follow ITIL\-aligned processes for incident and request management
- Maintain clear documentation and contribute to the knowledge base
- Ensure compliance with IT policies and security standards
- Deliver professional and clear communication to end users
- Minimum 3 years of experience in End User Computing / Desktop Support / Service Desk (Level 1\)
- Strong troubleshooting skills with Windows operating systems, Microsoft Office 365, and common business applications
- Basic knowledge of Active Directory, networking fundamentals (TCP/IP, DNS, DHCP), printers, and mobile devices
- Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar)
- Customer\-focused approach with the ability to explain technical issues clearly
- Ability to work independently and as part of a team
- German: B1 Level
- English: B2 level
- Must have full\-time working rights for Austria (no sponsorship available)
- Available for full\-time onsite work at McDonald’s Straße 4, 2100 Korneuburg
- Acceptance of a 1\-year full\-time B2B contract (extendable based on performance)
- ITIL Foundation certification
- Previous experience in enterprise or multi\-site environments
- Knowledge of remote support tools
Job Type: Full\-time
Pay: 3\.000,00€ per month
Work Location: In person
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