IT Support Engineer

About Alta Ares

Alta Ares is a deeptech startup founded in 2024, building real\-time AI for defense operations — ISR, C\-UAS, and autonomous systems. Our clients are NATO\-aligned militaries and defence institutions, with regular deployments during live exercises and operational demonstrations. We raised €2M seed in May 2025, 50M in June 2026, and are expanding fast.

Our product suite includes:

• Real\-time AI ISR module deployable on drones and tactical platforms


• Counter\-UAS solution enabling autonomous drone takeover in GNSS\-denied environments


• Full\-stack MLOps platform for training \& deploying military\-grade AI models


• Data fusion and trajectory prediction

As IT Support Engineer, you will be Alta Ares' go\-to person for all internal IT operations — from provisioning laptops and creating email accounts to managing access rights and supporting employees across international offices. You will ensure that a fast\-moving, security\-conscious team always has the tools, access, and support it needs to operate at full speed.

This is a hands\-on, high\-ownership role. You will build and maintain the internal IT infrastructure from a relatively early stage, establish robust processes for a company scaling rapidly, and work in close coordination on security and access policies.

1\. Device \& Asset Management

• Own the full lifecycle of Alta Ares' hardware fleet: procurement, configuration, inventory tracking, maintenance, and decommissioning


• Manage the laptop and equipment stock across Paris HQ and other offices


• Configure and deploy workstations for new joiners (MacOS / Windows / Linux depending on role)


• Maintain an up\-to\-date asset register and ensure all devices comply with internal security standards


• Coordinate repairs, replacements, and hardware upgrades

2\. User \& Identity Management

• Create and manage corporate email accounts (Google Workspace) for all new joiners


• Assign and administer software licences across the tool stack: Google Workspace, Slack, Notion, and other internal platforms


• Manage user access and permissions across all systems — ensuring least\-privilege principles are applied consistently


• Own the joiners/movers/leavers (JML) process from an IT perspective: timely provisioning and deprovisioning of all accounts and access rights


• Maintain accurate, up\-to\-date user directories and licence inventories

3\. Onboarding \& Offboarding

• Execute the IT component of onboarding for all new hires: workstation setup, account creation, tool access, and first\-day readiness


• Brief new joiners on IT tools, security practices, and internal procedures


• Manage IT offboarding: account suspension, licence recovery, device retrieval, and access revocation — in coordination with HR


• Maintain and continuously improve IT onboarding checklists and runbooks

4\. Internal IT Support

• Serve as the first point of contact for all internal IT support requests across Paris and remote offices


• Diagnose and resolve hardware, software, and connectivity issues in a timely manner


• Manage a ticket queue and maintain SLA\-aligned response times


• Produce and maintain IT documentation: FAQs, setup guides, and troubleshooting resources

5\. Access \& Permissions Management

• Administer access controls across internal systems, cloud platforms, and SaaS tools


• Conduct periodic access reviews and ensure permissions remain aligned with roles and security policies


• Support the implementation of SSO, MFA, and MDM solutions as the company scales


• Flag and remediate access anomalies proactively

Experience

• 3–6 years of experience in IT support, workplace IT, or systems administration


• Proven hands\-on experience managing Google Workspace administration (user management, groups, licences, security settings)


• Experience managing SaaS tool stacks in a startup or scale\-up environment (Slack, Notion, and equivalent)


• Solid understanding of IT asset management: procurement, inventory, configuration, and lifecycle tracking


• Experience owning onboarding/offboarding IT processes end\-to\-end


• Exposure to IAM principles, MDM solutions (Jamf, Intune, or equivalent), and endpoint security is a strong plus


• Experience in a defence, dual\-use, or security\-sensitive organisation is appreciated

Skills \& Qualities

• Rigorous and methodical — you maintain clean records, follow processes, and never leave a loose end


• Proactive and service\-minded: you anticipate IT needs before they become problems


• Responsive and reliable — employees trust that their issues will be resolved quickly and professionally


• Comfortable working autonomously in a lean environment with broad scope


• Discreet and trustworthy — you handle access to sensitive systems and confidential data as a matter of course


• Strong communicator: able to explain technical concepts clearly to non\-technical employees


• Fluent in French and English

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