via reed · 5 June 2026 ·5 days ago

IT Support Engineer (2nd / 3rd Line Support)

ACS Recruitment Solutions Ltd
Northampton Full-time GBP 30,000 – 35,000
57 more jobs in Northampton.
Upload your CV and see which ones actually match you.
Upload CV

IT Support Engineer (2nd / 3rd Line Support)

Northampton (Hybrid)

Monday – Friday, full time permanent

Up to £35,000 DOE

We are seeking an experienced IT Support Engineer with proven 2nd and 3rd Line Support expertise to join our clients growing team. The successful candidate will be responsible for resolving technical issues, maintaining IT infrastructure, supporting business-critical systems, and contributing to IT projects and continuous improvement initiatives.

This role requires strong troubleshooting skills across desktop, server, network, cloud, and security technologies, along with the ability to provide technical leadership and escalation support to 1st Line Service Desk teams.

Key Responsibilities:

  • Provide 2nd and 3rd Line technical support for users across multiple locations.

  • Investigate, troubleshoot, and resolve complex hardware, software, network, and infrastructure issues.

  • Act as an escalation point for Service Desk teams.

  • Support Microsoft 365 services.

  • Monitor system performance and proactively identify and resolve potential issues.

  • Configure and support networking equipment including switches, routers, firewalls, VPNs, and wireless infrastructure.

  • Perform system upgrades, patch management, and software deployments.

  • Maintain accurate documentation, knowledge base articles, and technical procedures.

  • Support backup, disaster recovery, and business continuity processes.

  • Collaborate with third-party vendors and service providers when required.

  • Ensure compliance with IT security policies and best practices.

Required Skills & Experience:
  • Previous experience in a 2nd or 3rd Line IT Support role.

  • Experience supporting enterprise IT environments.

  • Excellent troubleshooting and problem-solving skills.

  • Strong customer service and communication abilities.

  • Ability to manage multiple priorities and work independently.

  • Knowledge of cybersecurity tools and best practices.

  • Relevant IT qualification or degree desirable

  • Microsoft certifications (M365, Azure, Windows Server) desirable.

  • Strong analytical and troubleshooting mindset.

  • Excellent communication and stakeholder management skills.

  • Proactive and self-motivated approach.

  • Ability to work under pressure and meet deadlines.

  • Team player with a collaborative attitude.

This listing is from reed. View original listing ↗

The market for this type of role

Similar openings
57
Engineering roles in Northampton
Full-time
80%
of Engineering roles in the UK
Remote possible
8%
of Engineering roles
ACS Recruitment Solutions Ltd

49 open positions · Andoversford, BT390RB, Bletchley, Bow Brickhill, Braehead +20

📊 Engineering · the UK
5,546
active jobs
12.8%
Remote
Ø 2d
avg. online
Top skills in demand
ExcelERPISOPythonAWSCI/CDSQLAzureAgileLean

Frequently asked questions

How many Engineering jobs are available in Northampton?
Currently 57 Engineering roles in Northampton on AlmostHired, across 19 different companies. Our data is updated daily.
Do Engineering roles offer remote work?
8% of Engineering roles in the UK allow remote work, either partial or full. To filter specifically for remote positions, use AlmostHired.
How do I know if I match this role?
Upload your CV — our AI compares your profile to the job requirements and gives you a precise match score, with matching and missing skills.