IT SPECIALIST (CUSTSPT/NETWORK)
Summary
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This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will NOT be accepted through this flyer. Interested applicants should review the "How to Apply" section of this flyer for more information on how to be considered. Serves as an Information Technology (IT) Specialist within the U.S. Army Corps of Engineers, Europe District (USACE NAU), responsible for implementing and executing the C4IM standards set forth by USACE NAU
Learn more about this agency
This job is open to
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The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Duties
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- Provide IT desktop support, systems administration, network administration, customer service, equipment/hardware support, and telecommunications services for USACE NAU users and organizations.
- Responsible for Local Area Network (LAN) management and the technical operation of layer 2 network devices. Troubleshoot issues with LAN connectivity, server connections, and PC hardware/software.
- Provide IT customer support; respond to technical support tickets within priority timelines. Interface with the Enterprise Service Desk and assist both classified and unclassified computer users.
- Analyze equipment and software usage to identify problem areas. Make recommendations regarding efficient automation approaches. Support lifecycle management of IT equipment through exchange/disposal.
- Assist in implementing hardware/software solutions to ensure information requirements are met in accordance with information assurance and security standards.
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Conditions of employment
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- One\-year probationary period may be required.
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- Male applicants born after December 31, 1959, must complete a Pre\-Employment Certification Statement for Selective Service Registration.
- Proof of U.S. Citizenship is required.
- Must comply with the Exceptional Family Member Program requirements as outlined in DoD Instruction 1315\.19\.
- Must be able to obtain and maintain a no\-fee passport and visa, if authorized.
- Must sign an overseas rotation agreement to return from the foreign area in 5 years unless otherwise extended or exempt.
- A background investigation and credit check are required.
- Temporary Duty (TDY) or business travel may be required 25% or more of the time.
- This position requires the incumbent to obtain and maintain a Secret Security Clearance Level as a condition of employment.
- The incumbent must possess a Certified Information Systems Security Professional (CISSP) or complete the certification within six months of appointment.
Qualifications
This announcement uses the DHA for Certain Personnel of the DoD Workforce direct hire authority to recruit and appoint qualified candidates to certain positions in the competitive service.
Who May Apply: US Citizens
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Basic Requirement for IT Specialist (CUSTSPT/NETWORK):
Specialized and Other Experience: One year of specialized experience which includes: 1\) Providing IT service desk customer support to resolve a variety of information management, network, hardware/software, and technical issues; 2\) Facilitating network operations utilizing technologies such as firewalls, virtual private network (VPN), voice, and enterprise management tools (e.g., SolarWinds, ForeScout, and Cisco Integrated Systems Environment); AND 3\) Supporting lifecycle management of IT equipment through exchange/disposal. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS\-11\).
The specialized experience must include, or be supplemented by, information technology\-related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:
- Attention to Detail is thorough when performing work and conscientious about attending to detail. Examples of IT\-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
- Customer Service \- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT\-related experience demonstrating this competency include: resolving routine and non\-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
- Oral Communication \- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT\-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well\-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
- Problem Solving\-Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT\-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.
Education
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition\-of\-foreign\-qualifications.
Additional information
- Male applicants born after December 31, 1959, must complete a Pre\-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
- Direct Deposit of Pay is required.
- Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
- If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
- This is an Information Technology/Cyber Management Career Field position.
- Multiple positions may be filled from this announcement.
- Locality pay does not apply in the overseas area.
- Initial length of this overseas tour is 36 months.
- When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements
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