IT Service Operations Manager
Outsource UK
Leeds
Full-time
GBP 60,000 – 65,000
This listing is from Reed
IT Service Operations Manager – 24/7 Technology Operations
Leeds
£60,000 - £65,000 + 15% shift allowance, car allowance, bonus
We’re recruiting an IT Service Operations Managers to join a high-profile 24/7 technology operation in Leeds.
This is an on site role on a 4 on 4 off shift pattern (4 days, 4 off, 4 nights, 4 off, repeat)
This is a senior operational leadership role within a brand new IT Command Centre, responsible for real-time service stability, Major Incident Management, shift leadership, supplier performance and operational improvement.
You’ll need:
- Proven experience leading 24/7 IT Operations, NOC or Command Centre environments
- Strong Major Incident Management experience
- ITIL 4 knowledge
- Experience with ServiceNow or similar ITSM platforms
- Strong supplier and stakeholder management skills
- Experience with monitoring/observability tools
- Confidence making high-pressure operational decisions
24/7 rotating shifts, including nights and weekends
If you’re an experienced IT Operations leader looking for a high-impact role, get in touch for a confidential discussion.
This listing is from Reed. View original listing ↗