IT Service Manager - London, UK

Job Description – IT Service Manager

Location \- UK, London

Role Summary

We are looking for an experienced Service Delivery Lead with a strong background in Data Centre (DC) Infrastructure and Cloud technologies. The ideal candidate should bring deep expertise in managing end to end service delivery operations, driving operational excellence, and ensuring seamless client engagement. This role requires the candidate to travel in UK, London

Key Responsibilities* Lead and manage DC infrastructure and cloud based service delivery operations, ensuring stable, secure, and scalable environments.

• Collaborate closely with clients to understand their needs, manage expectations, and build strong, trusting relationships.


• Ensure high quality communication and articulation across teams, stakeholders, and leadership.


• Oversee the full spectrum of ITSM processes within a managed services environment, ensuring adherence to standards and best practices.


• Drive effective SLA management, monitoring performance metrics, identifying gaps, and implementing corrective actions where required.


• Lead, mentor, and guide operational teams to deliver exceptional service quality and continuous improvement.

• Proven experience in managed service delivery, particularly with ITSM frameworks (e.g., ITIL).


• Excellent client engagement, communication, and presentation skills.


• Demonstrated ability to lead and motivate cross functional teams.


• Strong understanding of SLA and performance management in service\-delivery environments.

Infosys is a global leader in next\-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI\-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always\-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

All aspects of the hiring process and employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

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