IT Service Desk Technician 17945
Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description
We are currently looking for an experienced IT Technician to work in a consultant role supporting end users in a fast-paced and service-oriented IT environment.
What You Will Work On
Receive, analyze, and resolve incoming IT support requests and incidents
Troubleshoot and resolve hardware and software-related issues
Work with ticket handling, prioritization, escalation, and follow-up activities
Provide both on-site and remote IT support to end users
Support workplace IT environments and end-user devices
Perform user administration and account-related support tasks
Ensure high service quality and positive user experiences
Support Microsoft 365 and Windows-based environments
Collaborate with users, colleagues, and technical teams in daily support activities
Contribute to structured and efficient IT support processes
Assist with endpoint and workplace technology troubleshooting
Support ongoing operational IT activities in enterprise environments
What You Bring
Good knowledge of Windows environments and Microsoft 365
Experience with user administration and account management
Basic understanding of networking concepts and infrastructure
2–3 years of experience within Service Desk or IT Support environments
Experience using remote support and troubleshooting tools
Strong communication and customer service skills in Swedish and English
Ability to troubleshoot both hardware and software-related issues
Structured and service-oriented approach to support delivery
Ability to prioritize and manage multiple support cases simultaneously
Strong collaboration and problem-solving capabilities
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