IT Service Desk

IT Service Desk

Location: Office-based
Duration: Initial 6-month contract

The Opportunity

We're looking for an experienced IT Service Desk Analyst to support a busy and fast-paced technical environment. This is a hands-on role ideal for someone who can work independently, follow structured processes, and deliver high-quality end-user support.

Key Responsibilities

• Provide 1st and 2nd line support for end users across hardware and software issues


• Build and configure laptops from standard images through to full deployment


• Support device rollouts, migrations, and user onboarding


• Deploy and manage applications using endpoint management tools


• Troubleshoot issues efficiently while maintaining strong customer service standards


• Follow defined processes with a high level of accuracy and attention to detail


• Manage and complete assigned tasks independently to agreed timelines

• Proven experience in an IT Service Desk or Desktop Support role (2nd line level)


• Strong hands-on experience with laptop builds and deployments


• Familiarity with Windows environments and common enterprise applications


• Experience using tools such as SCCM or similar for software deployment


• Understanding of device provisioning tools (e.g. Autopilot - desirable)


• Excellent communication and customer service skills


• Ability to work independently and manage workload effectively

• Full-time, office-based role


• No weekend or on-call requirements


• Immediate or short-notice start preferred

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

ME15626

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