IT Service Delivery Engineer
Our solutions are a key part of most industries \- electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Your Role
We are seeking an IT Onsite Support Engineer to provide high\-quality IT support in a fast\-paced environment, assisting the business in maintaining competitiveness in an increasingly interconnected world. This position will report to the IT Team Leader – Belgium. The primary workplace will be in Wilrijk, but occasional trips to other Atlas Copco locations should be expected. The successful candidate will also be a part of the after\-hours support team, responsible for providing both remote and onsite support on an on\-call basis. Below are the tasks that are expected to be performed:
- provide full onsite/desk side support to end users for all their IT issues, service/change requests
- image , deploy , upgrade and refresh PCs and manage assets
- administrate and solve incidents assigned to the local on\-site support
- participate in delivery of projects requiring local representation in BeNe subregion
- manage small to medium size local projects
- Collaborate with our specialist teams for network, server, telephony infrastructure and others
- advise customers and users on their IT needs and best practices
- establish and maintain strong relationships with local business
- take ownership to increase knowledge in new and existing software platforms used by your end users (example Office 365 tools, AI)
- provide local subject matter expertise regarding processes, technology, organisation and business
- continuous development and improvement of On\-Site Support service delivery
- continuous focus on customer satisfaction, compliance and standards
- work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management
- team up with your peers at other locations in case of cross functional support is required
- To succeed, you will need
- 3 to 5 years experience of successfully delivering IT services is a plus.
- Experience in the ServiceNow tool is a plus.
- Strong technical knowledge of troubleshooting PC’s, laptops, Windows 10/11, Linux OS
- Strong knowledge of Microsoft products
- Good base knowledge of network infrastructure
- Basic knowledge of cloud, AI and other recent technologies
- Good overall understanding of IT service delivery in a dynamic environment
- Exposure to standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)
- Fluency in Dutch and English, spoken and written is a must. French is a plus.
- A driven mindset, eager to learn and adopt new changes
- A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
- A team player and natural diplomate who interacts and unites team members, customers, all stakeholders
- A methodical and structured achiever who can plan, organise, prioritise, assess, adapt and deliver the promise
- In return, we offer you
- A chance to join a highly successful innovation leader, providing solutions that drive society forward.
- A friendly, caring atmosphere.
- A culture known for respectful interaction, ethical behavior and integrity.
- Plenty of opportunities to grow and develop in a global context.
Antwerp
Company: Atlas Copco Group
Functional area: Information Technology
Location: Belgium
City: Antwerp
On\-site/remote: On\-Site
Brand: Atlas Copco Group
Company Name: Atlas Copco Support Services NV
Date of Posting: June 19, 2026
Last day to apply: July 31, 2026
Apply for this position
Cette annonce provient de indeed. Voir l'annonce originale ↗