IT Projects Engineer

An exciting opportunity to design, deliver and support modern IT solutions

We’re looking for an experienced IT Projects Engineer to join our Managed Services team. This is an exciting opportunity for someone who combines strong technical expertise, commercial awareness and excellent communication skills.

Working closely with our Sales, Projects and Service Desk teams, you’ll play a key role in taking new customer requirements from initial discovery and solution design through to implementation and ongoing support.

You’ll be involved in a wide range of projects, including server upgrades, cloud migrations, Microsoft 365 deployments, network refreshes and infrastructure improvements, while also acting as a technical escalation point for our Service Desk.

This role would suit an engineer who enjoys variety, likes solving complex technical problems and wants to have a real influence on how IT solutions are designed and delivered for customers.

The Role

As an IT Projects Engineer, you’ll bridge the gap between customer requirements, commercial proposals and technical delivery.

You’ll work alongside Sales to understand customer needs, help design secure and scalable solutions, and then work with the Project and Service Desk teams to ensure those solutions are delivered successfully.

You’ll also provide technical leadership and escalation support when complex issues require a higher level of expertise.

You will:

• Work closely with Sales to understand customer requirements and develop appropriate technical solutions


• Design secure, scalable, supportable and commercially viable IT solutions


• Conduct customer discovery sessions, technical assessments, audits and site surveys


• Provide technical expertise during customer meetings, presentations and solution discussions


• Produce solution designs, technical proposals, architecture documentation and project specifications


• Support the delivery of projects including server upgrades, migrations, network refreshes, Microsoft 365, Azure and infrastructure projects


• Work closely with Project Engineers and Project Managers to ensure successful implementation and delivery


• Ensure smooth and accurate handovers between Sales, Projects and Service Desk


• Act as a senior technical escalation point for Service Desk Engineers


• Assist with complex incidents, problem management and root\-cause analysis


• Support change control and ensure changes are appropriately planned, documented and implemented


• Review existing customer environments and recommend improvements, remediation and future technology roadmaps


• Identify opportunities to improve services, simplify processes and enhance the customer experience


• Help ensure solutions are designed with security, reliability, manageability and long\-term supportability in mind


• Stay up to date with emerging technologies and contribute to the development of our service offerings


• Share knowledge with colleagues through mentoring, documentation and technical training


• Help drive process adherence, technical standards and continuous improvement across the business

Skills \& Experience

We’re looking for someone who has a strong technical background and is comfortable operating across projects, presales and managed services.

You’ll ideally have:

• Experience working within a Managed Services Provider (MSP) or similar IT services environment


• Experience delivering IT infrastructure projects at a mid\-to\-senior engineering level


• Strong knowledge of Microsoft 365, Azure, Active Directory / Entra ID and Intune


• Strong understanding of networking technologies, including switching, routing, firewalls, Wi\-Fi and VPNs


• Experience with server infrastructure, migrations, upgrades and troubleshooting


• A strong understanding of modern cloud and hybrid IT environments


• Solid understanding of security fundamentals, including malware, phishing, endpoint protection, identity security and IP spoofing


• Experience working with ITSM/RMM platforms such as NinjaOne, ServiceNow or Autotask


• Working knowledge of ITIL principles, including incident, request, problem and change management


• Experience producing technical documentation, diagrams and solution designs


• Strong troubleshooting and analytical skills


• Excellent communication skills, with the ability to explain technical concepts to both technical and non\-technical audiences


• A commercially aware mindset and an understanding of how technical decisions impact customers and project costs


• A collaborative approach, with the confidence to lead technical discussions and support other engineers


• The ability to manage multiple priorities and work effectively across Sales, Projects and Service Desk


• Experience working with Telecoms and VOIP Infrastructure, including Experience of Number Porting Activities

What Success Looks Like

Success in this role means becoming a trusted technical advisor to both our customers and internal teams.

You’ll help us:

• Deliver projects on time, to a high technical standard and with minimal disruption to customers


• Design solutions that are secure, reliable, commercially appropriate and easy for our Service Desk to support


• Improve the quality and consistency of project handovers


• Reduce recurring incidents through better design, documentation and problem management


• Provide effective escalation support to our Service Desk


• Identify opportunities to improve existing customer environments


• Build strong relationships with customers and become a trusted technical point of contact


• Support Sales in winning the right projects by providing accurate and practical technical guidance


• Contribute to the continual improvement of our services, processes and technical standards

Most importantly, you'll help create an effortless customer experience from the first technical conversation through to project delivery and ongoing managed support.

Why Join Us?

This is a great opportunity for an engineer who wants more than a traditional support role. You’ll have exposure to customers, sales, project delivery, infrastructure and strategic technology decisions, giving you the opportunity to broaden your technical and commercial skills.

You’ll be part of a collaborative team where your technical knowledge, ideas and experience will have a direct impact on our customers and the growth of our services.

Pay: £42,000\.00\-£50,000\.00 per year

Benefits:

• Casual dress


• Free parking


• On\-site parking

Work Location: In person

This listing is from Indeed. View original listing ↗