IT Project & Programme Manager (Cloud Compliance & Automation)

Overview

The role combines strategic leadership, advanced technical expertise, and client\-facing service delivery. The postholder will oversee the design, implementation, and support of IT systems, automation solutions, cloud infrastructure, and cybersecurity frameworks.

Responsibilities:

Strategic IT Leadership \& Service Direction

• Define and lead the organisation’s IT strategy and Managed Service offering


• Align internal operations and client delivery with business growth objectives


• Advise senior leadership and clients on IT strategy, risk, and digital transformation


• Lead innovation in automation, AI, and cloud\-based service delivery

Deliver and oversee the following core service areas for clients:

• Business Systems Automation (BSA): Design and implement automated business systems to improve client operational efficiency


• Business Operations Automation (BOA): Analyse and streamline client workflows through automation and process optimisation


• Managed Cloud Support (RMM \& PSA): Provide ongoing monitoring, management, and support of client cloud and IT environments


• Cybersecurity, Monitoring \& Performance Optimisation: Deliver continuous security monitoring, threat detection, and system performance optimisation for client environments


• Microsoft AI \& M365 Modern Work: Implement and manage Microsoft 365, Copilot, and modern workplace solutions for clients


• AI Integrations, Cloud Migration \& Modernisation: Lead cloud migration projects, AI integration, and modernisation of client IT infrastructure

• Oversee Amarjnet’s internal IT systems, infrastructure, and cloud environments


• Ensure internal systems are secure, scalable, and aligned with operational needs


• Manage upgrades, integrations, deployments, and system performance


• Maintain internal IT governance, policies, and technical standards

• Conduct IT Health Checks for both internal systems and client environments


• Deliver Cloud Audits to identify risks, inefficiencies, and optimisation opportunities


• Provide detailed recommendations for performance, cost reduction, and resilience improvements


• Support clients in remediation and implementation of improvements

• Develop and enforce cybersecurity frameworks across internal and client environments


• Ensure compliance with GDPR and other relevant regulations


• Oversee security monitoring, incident response, and vulnerability management


• Maintain secure identity, access control, and data protection standards

• Act as escalation point for all internal and client technical issues


• Provide expert technical guidance across all service areas


• Liaise with client stakeholders, vendors, and technology partners


• Translate technical issues into clear, actionable business communication

• Lead development of automation\-first solutions across client and internal systems


• Identify opportunities for efficiency gains through AI and process optimisation


• Drive continuous improvement across all managed services


• Evaluate and implement emerging technologies relevant to client needs

• Oversee service delivery across all managed clients


• Ensure SLA compliance, system uptime, and service quality standards


• Manage monitoring, backups, disaster recovery, and business continuity processes


• Maintain documentation, reporting, and service transparency

• Manage relationships with technology vendors and cloud providers


• Act as senior technical representative in client engagements


• Oversee procurement and ensure cost\-effective service delivery


• Support client onboarding, solution design, and ongoing account management

• Lead internal IT and technical delivery teams


• Manage and develop engineers, contractors, or outsourced providers


• Set performance expectations and ensure accountability


• Promote a culture of technical excellence, innovation, and client service

Education:

• Master's (preferred)

• Network infrastructure: 8 years (preferred)

• English (preferred)

• United Kingdom (preferred)

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