IT Deskside Engineer
IT Deskside Engineer (1st/2nd Line) - Contract
Adecco are recruiting on behalf of a Local Authority for an IT Deskside Engineer (1st/2nd Line)
Location: Croydon Town Hall with travel to various Council sites
Working Arrangements: This role if FULLY OFFICE BASED. Working from home will not be considered.
Contract Type: Temporary Contract initially for 3 months
Pay Rate: £220 per day Umbrella
Hours: 36 hours per week
Driving Licence: Full UK Driving Licence Essential
About the Role
A Local Authority is seeking a proactive and hands-on IT Support Engineer (1st/2nd Line) to assist with a period of increased demand across the IT Service Desk. The successful candidate will play a key role in reducing a backlog of incidents and service requests, supporting end users, building and deploying devices, and providing high-quality technical support across council sites.
This is a fully onsite position, and candidates must be willing to work from council locations five days per week. Travel between sites may be required using a council-provided vehicle.
Top 3 Key Skills Required
- Laptop Build and Deployment using Microsoft Intune
- 1st and 2nd Line Helpdesk Troubleshooting
- BAU Ticket Resolution and Queue Management using ServiceNow
Service Desk & Technical Support
- Provide high-quality 1st and 2nd Line IT support to council users.
- Diagnose and resolve hardware, software, and user account issues.
- Manage, prioritise, and resolve incidents and service requests within agreed timescales.
- Escalate complex issues to specialist teams where necessary.
- Deliver excellent customer service and maintain regular communication with end users.
- Proactively manage and reduce ticket backlogs.
- Investigate, update, and resolve incidents and service requests through ServiceNow.
- Ensure tickets are accurately logged, categorised, updated, and closed.
- Prioritise workload effectively to meet service expectations.
- Build, configure, and deploy laptops using Microsoft Intune.
- Support laptop refresh and replacement programmes.
- Provision new devices and ensure compliance with council standards.
- Assist with user migrations, profile setup, and device replacements.
- Maintain accurate asset and deployment records.
- Provide deskside and floor-walking support across council locations.
- Support new starters and leavers with hardware and account setup.
- Assist users in adopting modern workplace technologies and cloud-based solutions.
- Proven experience working in a 1st/2nd Line IT Support environment.
- Strong experience using ServiceNow for incident and request management.
- Hands-on experience building and deploying devices using Microsoft Intune.
- Experience supporting laptop refresh, rollout, or migration projects.
- Strong troubleshooting skills across: • Windows 10 and Windows 11
- Microsoft 365 (Outlook, Teams, SharePoint)
- Active Directory and Azure Active Directory
- Ability to manage a busy workload and prioritise effectively.
- Excellent communication and customer service skills.
- Full UK Driving Licence.
- Previous experience within a Local Authority or wider Public Sector organisation.
- Knowledge of ITIL principles and service management practices.
- Experience working in a high-volume IT support environment.
- Familiarity with Windows Autopilot deployments.
This is an excellent opportunity to join a busy Local Authority IT team and make an immediate impact by supporting frontline services, reducing ticket backlogs, and assisting with a significant device refresh programme. The role offers varied technical exposure, hands-on support responsibilities, and the opportunity to contribute to a critical IT service.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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