Internal Sales & Key Account Manager

Internal Sales \& Key Account Manager (Maternity Cover)

Location: Talgarth Business Park, Talgarth, Powys
Company: Tailored Bathrooms / Tailored Imports Ltd
Contract: Fixed Term (Maternity Cover) \- Possiblly Permanent if Business Requires
Hours: Full Time / Part Time
Reporting To: Managing Director

Role Overview

Tailored Bathrooms is seeking an organised, customer\-focused and commercially minded Sales \& Key Account Manager to provide maternity cover within our growing business.

This role is responsible for managing relationships with key customers, handling customer enquiries, and issues, supporting our external sales team, and ensuring pricing, promotional activity and customer communications are aligned with company objectives.

The successful candidate will act as an important link between customers, the sales team, and internal departments, helping ensure excellent service levels whilst protecting and growing customer relationships.

Key Responsibilities

Key Account Management

• Act as the primary point of contact for designated key account customers.


• Build and maintain strong customer relationships.


• Manage customer enquiries, quotations and requests efficiently.


• Monitor customer performance and identify opportunities for increased sales.


• Ensure customers are informed of promotions, new products and business developments.


• Support customer retention and growth strategies.

Customer Service \& Query Resolution

• Manage and resolve customer queries in a professional and timely manner.


• Investigate and coordinate solutions with internal departments.


• Ensure customer concerns are handled effectively and communicated appropriately.


• Maintain a high level of customer satisfaction and service excellence.

External Sales Team Support

• Provide pricing guidance and support to the external sales team.


• Assist with quotation approvals and pricing consistency.


• Coordinate promotional activity to ensure sales targets and company objectives remain aligned.


• Act as a central point of contact for sales\-related queries.


• Support the sales team in identifying and resolving customer issues that may impact account performance.

Complaints \& Escalation Management

• Handle escalated customer complaints and service issues.


• Investigate root causes of customer concerns and implement corrective actions.


• Work with management and relevant departments to resolve conflicts effectively.


• Maintain detailed records of complaints and resolutions.


• Ensure sensitive situations are managed professionally and in a manner that protects both customer relationships and company interests.

Commercial \& Administrative Duties

• Prepare quotations and pricing proposals.


• Maintain accurate customer records within internal systems.


• Produce reports on customer activity, opportunities and issues.


• Assist with sales analysis and promotional planning.


• Support continuous improvement initiatives across customer service and sales functions.

Skills \& Experience

Essential

• Previous experience in account management, sales support or customer relationship management.


• Strong communication and interpersonal skills.


• Excellent problem\-solving and conflict\-resolution abilities.


• Ability to manage multiple priorities and work under pressure.


• Commercial awareness and understanding of pricing principles.


• Proficient in Microsoft Office, particularly Excel and Outlook.


• Strong organisational and administrative skills.

Desirable

• Experience within bathrooms, plumbing, interiors, building products or distribution sectors.


• Experience supporting field\-based sales representatives.


• Knowledge of warehouse and account systems


• Experience managing key customer accounts.

Personal Attributes

• Professional and confident communicator.


• Customer\-focused approach.


• Calm and diplomatic when handling difficult situations.


• Commercially minded with attention to detail.


• Self\-motivated and proactive.


• Team player with a positive attitude.

What Success Looks Like

• Key customer relationships maintained and developed.


• Customer queries and complaints resolved efficiently.


• External sales team supported effectively allowing them to focus on achieving sales targets.


• Pricing and promotional activity consistently aligned with company objectives.


• High levels of customer satisfaction and retention maintained throughout the maternity cover period.

This role offers an excellent opportunity to become a key part of Tailored Bathrooms, supporting both customers and the sales team while helping drive continued growth and service excellence.

Pay: £27,500\.00\-£32,000\.00 per year

Benefits:

• Company pension


• Cycle to work scheme


• Employee discount


• On\-site parking


• Private medical insurance

Ability to commute/relocate:

• Brecon LD3 0PQ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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