Internal Sales Executive

Routeco is looking towards a bright future as a growing part of Sonepar, an independent family-owned company with global market leadership (46,000 people, an annual turnover of 32.4 billion euros) in B-to-B distribution of electrical products, solutions and related services.

ARE YOU THE PERSON WE ARE LOOKING FOR?

Working in the Service Centre at Routeco involves collaborating closely with customers to maximise sales opportunities and deliver outstanding service. The role requires engaging with customers across multiple channels, including phone, email, and face-to-face interactions, to understand their needs and provide tailored solutions.

We are seeking a proactive, self-motivated individual with strong proactive approach and a genuine enthusiasm for building relationships. The ideal candidate will enjoy networking, thrive in a team environment, and be driven to contribute to both individual and collective success.

Key Responsibilities:

Sales & Commercial Performance

• Promote and sell compatible products and services to meet sales targets and GP growth.


• Demonstrate strong commercial awareness and negotiation skills to maximise margins.


• Apply pricing strategies based on customer profile, product type, and ownership.


• Proactively identify and pursue new sales opportunities.

Customer Experience

• Deliver a consistently high level of customer experience across all interactions.


• Handle customer enquiries professionally, ensuring accurate information and timely responses.


• Address and resolve customer issues promptly, ensuring satisfaction and retention.


• Manage and take ownership of individual high level-high maintenance accounts that require hands on relationships on a daily basis to their business needs to give exceptional customer experience

Customer Relationship Management

• Build and maintain strong, long-term customer relationships.


• Proactively contact customers to develop ongoing business opportunities.


• Engage customers in a friendly and professional manner to encourage repeat business.

Product Knowledge & Advisory

• Stay up to date with franchise supplier offerings.


• Advise customers on suitable products and services that best meet their needs.


• Recommend value-added solutions to improve customer outcomes.


• Technical self-development and learning ownership

Purchasing & Sourcing

• Manage non-franchise purchasing activities.


• Source products entrepreneurially to meet customer requirements.


• Communicate clearly with customers regarding availability, pricing, discounts, and delivery timelines.

Collaboration & Sales Support

• Work closely with external sales teams to support the customer journey and sales cycle.


• Contribute to improved customer understanding and engagement strategies.

Quotation & Follow-Up

• Ensure all quotations are followed up in a timely and consistent manner


• Track and convert opportunities generated internally and via external sales stakeholders.

WHAT DO YOU NEED TO BRING TO ROUTECO?

• Education: GCSEs (or equivalent) in Maths and English are required.


• Candidates should ideally have qualifications at least to ONC level in electrical engineering.


• Ability to inspire commitment and enthusiasm among colleagues.


• Methodical, precise, persistence and keen diligence.


• Strong customer support and servicing skills are necessary.


• Effective communication is needed to manage customer orders and enquiries.


• Proficiency with Microsoft Office and data entry systems.


• Previous experience in electrical engineering or electrical distribution would be beneficial.

WHAT ROUTECO CAN OFFER YOU

• 37.5 hours per week


• 25 days annual leave, rising to 30, with option to flex ±5 days


• Long service rewards including extra holiday days


• Health and wellbeing cashback scheme


• Life assurance at 2x salary


• Free shares after 3 years of service


• Group pension with 5% employer contribution


• 1 hour protected development time per week


• Enhanced maternity and paternity leave


• Discretionary performance recognition awards


• Paid volunteering time


• Associate discounts portal and referral bonuses


• Salary sacrifice cycle scheme


• 24/7 employee assistance via Unum and Mental Health First Aiders


• Gym membership discounts


• Contribute to meaningful causes

Routeco are committed to embedding diversity and inclusion across the whole organisation, a place where we can all be ourselves. We are committed to providing equal opportunities to all current and prospective employees and will not discriminate based on a person’s race, colour, sex, gender, age, religion, national origin, disability status, sexual orientation, source of income, parental status, or any other protected status and we will strive to build a culture that values meritocracy, openness, fairness, and transparency.

As part of our commitment to increase workplace diversity, we have introduced the practise of anonymising c.v.s to help remove bias by omitting personally identifiable information, such as name, gender, age and education.

Are you ready to make a difference?

REF-229 077

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