Internal Sales Executive
Cottrell Moore Ltd
Tottenham
Full-time
GBP 35,000 – 35,000
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Internal Sales Executive
Location: Tottenham N15
Salary: £35,000 per annum
Hours: Monday – Friday 7am – 5pm | Alt Saturdays 6.30am – 3.30pm
About the Role:
As an Internal Sales Executive, you’ll manage inbound enquiries, support both trade and commercial customers, and convert leads into confirmed orders through expert advice and tailored solutions. You’ll play a key role in driving sales growth across the Tottenham area while delivering a smooth, professional customer experience and developing long term relationships with customers visiting our trade counter.
Benefits:
- Perkbox – 24/7 discounts, wellbeing support, online GP & more
- Company Pension Scheme
- Group Life Assurance (up to 3x salary, subject to length of service)
- Staff Discount on all products
- Cycle to Work Scheme
- Employee Assistance Programme
- Long Service Awards
- 23 Days Annual Leave + Bank Holidays + Birthday Day Off
- Handle all sales enquiries with confidence and technical expertise – over the phone or on the trade counter.
- Build and maintain strong relationships with trade and commercial customers coming into the branch
- Provide specialist advice on products and systems
- Prepare accurate quotations, process orders, and manage follow-ups
- Maintain accurate CRM records and track sales performance
- Work closely with branch teams, suppliers, and operations to ensure seamless order fulfilment
- Re-engage lapsed accounts and identify upselling opportunities
- Support product promotions and marketing initiatives
- Share market insights, competitor intelligence, and customer feedback to support continuous improvement
- Proven sales experience within a builders’ merchant
- Strong product knowledge across relevant systems, materials, and accessories
- Excellent communication and relationship-building skills
- Highly organised with the ability to manage multiple enquiries and projects
- Customer-focused with strong commercial awareness
- Experience using CRM systems and sales reporting tools (preferred)
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