Internal Sales
Internal Sales
Newbury, Office Based
£26,000 - £28,000, salary plus £400 per month in bonuses
Monday - Friday (earlier finish on a Friday)
Love sales, but not the idea of relentless cold calling?
This role offers the best of both worlds: account management, customer service and genuine sales opportunities, without being a high-volume call centre role.
You will have real customers to manage, opportunities to follow up, quotes to convert and accounts to develop. You will also have the chance to learn a specialist product range and become a trusted point of contact for customers across a wide range of industries.
The Company
We are working with a leading UK manufacturer, who due to business growth is looking to recruit a passionate sales and service professional.
With investment being made across the business and ambitious plans to increase sales, this is a great opportunity to join a company where your work will genuinely make an impact.
This is a down-to-earth, team-focused environment. It is not overly corporate, and the business is looking for someone who enjoys being part of a close team, is comfortable picking up the phone, and wants to grow with the company.
The Role
As an Internal Sales you will manage and grow a defined customer account base, working with existing customers, lapsed accounts and new prospects to generate sales, follow up opportunities and build long-term customer relationships.
You will be speaking with customers by phone and email, understanding their requirements, recommending suitable products, following up quotations and ensuring orders are processed smoothly.
Key Responsibilities
- Manage and develop a defined customer account base
- Proactively contact existing, lapsed and prospective customers by phone
- Follow up quotations, enquiries and samples to convert opportunities
- Re-engage dormant or lapsed accounts
- Identify upsell and cross-sell opportunities across the product range
- Understand customer applications and requirements
- Ask the right questions to ensure the correct product specification
- Prepare and follow up customer quotes
- Process orders accurately on the internal system
- Maintain accurate customer notes, call records and opportunities in the CRM system
- Manage a structured follow-up pipeline
- Work towards agreed sales targets and KPIs
- Collaborate with operations, logistics and technical colleagues to ensure smooth order fulfilment
We are looking for someone with energy, resilience and a genuine interest in sales. You do not need industry experience, what matters most is your attitude, commercial awareness and ability to build rapport with customers.
Experience
- Internal sales
- Telesales/ SDR, BDE roles
- Sales account management
- B2B sales
- Trade sales
- Customer account management
- Sales support with proactive calling
- Industrial, construction, manufacturing, wholesale or distribution sales
- Previous sales experience is important
- Confidence speaking with customers over the phone
- A proactive and organised approach
- Strong follow-through and attention to detail
- The ability to ask good questions and listen properly
- Commercial awareness and an interest in hitting targets
- Confidence learning technical products and applications
- A team-focused approach
- Reliability and consistency
- A willingness to work from the Newbury office full time
- Basic salary of £26,000 - £28,000
- Commission and bonus structure
- Full product and application training
- A warm account base to develop
- Opportunity to work with existing, lapsed and new customers
- Support from experienced sales, technical and operations colleagues
- Clear targets and performance expectations
- A friendly, supportive team environment
- Long-term opportunity to grow with the business
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