Internal Sales & Customer Service

A leading B2B distributor of heating and plumbing products is looking for a friendly, customer-focused Internal Sales & Customer Service professional to join their successful sales team in Poole. This is an excellent opportunity for someone seeking a client focused, long-term role within a well-established, fast-paced, and people-oriented business.

Following a record year, the business has built an excellent reputation within the industry for high-quality products and outstanding customer service. They are part of a market-leading £1 billion UK distribution group, employing over 1,700 people nationwide.

You will be joining a high-performing internal sales team that works closely with prestigious national accounts, offering exposure to well-known customers and high-value relationships.

Role Responsibilities

After the initial training and induction period you will:

• Manage and develop a portfolio of key contacts through regular, proactive engagement


• Grow client accounts by increasing trade value and offering relevant, tailored product ranges


• Support the Sales Team Manager with office-based account management to drive business growth


• Negotiate customer pricing confidently, making commercially sound decisions


• Increase turnover and profit through creative and strategic sales activity


• Maintain accurate records and high-quality administration across all customer accounts

As an Internal Sales & Customer Service professional, you will receive:

• A starting salary between £29,000 - £30,000


• An uncapped annual profit share bonus


• Membership of the company's excellent pension scheme


• A stable, permanent role within a successful and growing business


• Comprehensive training, ongoing support and professional development


• A friendly, collaborative team environment


• Working hours are 8.00am - 5.00pm with 1 hour for lunch

To be successful in this Internal Sales & Customer Service role, you should be:

• An enthusiastic strong communicator with excellent telephone skills (experience in internal sales, customer service, or a similar office-based role is beneficial but not essential)


• Confident with strong relationship-building skills


• A team player who enjoys working collaboratively


• Motivated by targets and achieving results


• Hard-working with a positive, can-do attitude


• PC literate, with confidence using standard office systems


• Adaptable and flexible in a fast-paced environment

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