Internal Sales & Customer Service Advisor

Internal Sales & Customer Service Advisor

Location: Northampton
Salary: Up to £30,000 per annum + KPI Performance-Based Bonus
Hours: Monday – Friday
Job Type: Full-time, Permanent

We are currently recruiting for an Internal Sales & Customer Service Advisor to join a well-established and growing business based in Northampton.

As an Internal Sales & Customer Service Advisor, you will be a key point of contact for customers, supporting them from their initial enquiry through to order fulfilment.

You will combine excellent customer service with a proactive sales approach, identifying opportunities to upsell, cross-sell and develop existing customer accounts.

Key Responsibilities

• Respond to customer enquiries via telephone, email and live chat.


• Provide professional product advice, quotations and pricing information.


• Convert enquiries and quotations into confirmed sales.


• Identify opportunities to upsell and cross-sell products and services.


• Generate and follow up sales leads to maximise conversion.


• Build strong relationships with new and existing customers.


• Support the onboarding of new customer accounts.


• Assist the Key Account Manager with account development and customer care.


• Process customer orders accurately and efficiently.


• Monitor backorders and keep customers updated on availability and delivery.


• Maintain accurate customer records and sales activity within the CRM.


• Liaise with Purchasing and Operations to resolve stock, delivery and order queries.


• Maintain strong product knowledge and stay up to date with company products and services.


• Contribute to wider sales and customer service initiatives.

We are looking for someone who is:

• Experienced within customer service, internal sales or account management.


• Confident communicating with customers by telephone, email and online.


• Commercially aware with the ability to identify sales opportunities.


• Proactive, positive and customer-focused.


• Organised with excellent attention to detail.


• Comfortable working towards KPIs and sales targets.


• Able to manage multiple priorities within a busy environment.


• Confident using Microsoft Office and CRM systems.


• A strong team player who enjoys working collaboratively.

• Salary up to £30,000 per annum


• Monthly KPI performance-based bonus scheme


• Monday – Friday


• Full-time, permanent position


• Opportunity to develop within a growing business


• Customer-focused and commercially driven working environment

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