Interim Senior HRBP
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We’re looking for an experienced HRBP to join our HR team in London on a fixed-term contract (6 months approx). This is a hands-on, high-impact role at the heart of our People operations team. You’ll be working closely with managers across our Go To Market and Marketing organizations, supporting them.
Responsibilities
- Partner with leaders & managers to drive HR strategy and initiatives aligned with business goals
- Deliver tailored HR solutions, address employee concerns, maintain a high-performing & talented workforce
- Provide guidance, coaching and support to managers and leadership on all HR related matters, including talent development, employee relations, performance management, change management, compensation, and organizational decisions
- Ensure compliance with diverse global regulations and assist leaders in ensuring compliance
- Support our GTM population spread across Australia, EMEA, and North America
- Manage complex and sensitive employee relations cases, including terminations, in full compliance with labor law to mitigate related risks
- Collaborate with Legal and the Works Council (CSE) on regulated HR processes, including gender equality and employee life cycle management
- Partner with Talent Ops and Legal teams to support workforce planning and HR data reporting
- Proven experience as HRBP, ideally in a fast-paced and rapidly changing environment
- Solid knowledge of European & French labor law including disciplinary matters, Works Council (CSE) collaboration, and leave frameworks
- Experience working with a predominantly cadre workforce is required; familiarity with the Syntec collective agreement (Convention Collective Syntec) is a strong plus
- Excellent mentoring and relationship building skills
- Strong strategic thinking, problem solving and executive communication skills
- Analytical mindset with comfort around HR data, reporting, and compensation structure
- Fluency in French and English are mandatory
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