Insurance Agent / Customer Service – General Insurance

Join GMIB.ie and Build Your Future in Insurance

Are you ready for a career transformation or seeking a new challenge in the thriving insurance industry? Gallivan Murphy Insurance Brokers (GMIB.ie) is currently hiring and training aspiring professionals to become qualified Customer Service Insurance Representative in their Kanturk branch, with progression opportunities in Sales or Renewal Account Handler Roles. Upon qualification, you’ll have access to substantial opportunities for career advancement and personal growth within our company.

About Us

GMIB.ie is a Gallagher company, proudly rooted in the scenic town of Killarney, County Kerry with offices in Kanturk, Co. Cork and Killaloe, Co. Clare. Established in 1989, the company continues to experience strong growth and nationwide expansion. Our culture is defined by integrity, professionalism, and a deep commitment to investing in people whilst delivering excellence in service to our clients.

Now employing over 300 dedicated professionals across Ireland, our team is rapidly expanding—with significant growth plans extending into 2025 and beyond. This momentum is driven by our strategic partnership with Gallagher, one of the largest and fastest\-growing brokerage firms globally.

Your Role

As a Customer Service Representative, you will work directly with existing, new, and prospective clients in our Kanturk branch, providing expert guidance and support.

Eligibility Criteria

Candidates must meet at least one of the following academic qualifications:

• *A minimum of 280 Leaving Certificate points, including a pass in English and Maths at Ordinary or Higher Level*

Or

• *A Level 7 or higher degree (or equivalent)*

In accordance with Central Bank guidelines, successful candidates may be required to complete relevant Insurance Institute examinations which are fully Company funded by GMIB to obtain professional certification. All coursework and assessments are conducted in English, so strong written and verbal proficiency is essential.

Ideal Candidate Profile and Core Responsibilities

We’re looking for individuals who are:

• Dedicated to achieving professional insurance qualifications through study and training


• Highly motivated, solution\-focused, and proactive


• Confident communicators, particularly over the phone


• Skilled in delivering outstanding customer service


• Experienced in proactive sales and negotiation techniques


• Able to identify and act on cross\-selling and upselling opportunities


• Strong in relationship\-building and business development


• Comfortable working both independently and within a team


• Highly organized with strong attention to detail and time management


• Flexible and capable of making real\-time decisions


• Proficient in Microsoft Office and general IT systems


• Advising clients on general insurance products and policy options


• Delivering exceptional service to maintain and grow client relationships

Employee Benefits

• Competitive salary structure


• Performance\-related bonuses and incentives


• Service Recognition Awards


• Supportive, team\-oriented work environment


• Pension Contribution


• Generous annual leave entitlement


• Staff discounts on insurance products


• Death in Service Benefit


• PHI Medical Cover


• Paid Volunteering Days


• Professional development and education support


• Social events, team\-building activities, and off\-site outings

Job Types:

Full\-time, Permanent

Pay:

Dependent on experience

Ability to commute/relocate:

• Kanturk: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Expected start date 01 March 2026

Job Types: Full\-time, Permanent

Pay: €28,000\.00\-€30,000\.00 per year

Benefits:

• Bike to work scheme


• Company events


• Employee discount


• Wellness program


• Work from home

Language:

• English (preferred)

Work Location: In person

This listing is from indeed. View original listing ↗