Inside Sales Specialist ( E-seller)
Who we are
BYD Group is a leading high\-tech multinational, based in Shenzhen, China. Operating across four core industries — IT, automotive, new energy, and rail transit — BYD employs over 300,000 people worldwide.
At BYD Iberia, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero\-emission future where technology and nature coexist in harmony.
Your Mission
As an E\-Seller, you will be the first point of contact for online customers, representing the BYD brand with expertise and enthusiasm. Your mission is to guide prospects throughout their digital journey, qualify their needs, and ensure a seamless transition to our dealer network, ultimately contributing to strong sales performance and customer satisfaction.
What you´ll be doing
- Managing inbound inquiries via phone, WhatsApp, email and web forms with speed, professionalism and a solution\-oriented mindset.
- Conducting outbound calls, messages and follow\-ups to generate and nurture new commercial opportunities.
- Qualifying leads while effectively communicating BYD values and the key differentiators of our NEV models.
- Matching customers with the appropriate dealer and ensuring a smooth, high\-quality handover.
- Following up with dealers to monitor lead progress, support the closing process and maximize conversion rates.
- Collecting customer feedback and market insights to suggest improvements in marketing and commercial strategies.
- Maintaining accurate CRM records and ensuring compliance with data protection standards.
- Collaborating closely with marketing, product, sales and after\-sales teams.
- Participating in ongoing training to enhance product knowledge and digital sales techniques.
- Bachelor’s degree in Business, Marketing, Communications or equivalent experience.
- 3\+ years of experience in inside sales, telesales, customer service or lead management (ideally in automotive).
- Experience working with dealers or retail networks (strong plus).
- Proficiency with CRM systems and multichannel communication tools (phone, WhatsApp Business, email).
- Strong analytical and commercial skills, with the ability to identify customer needs and propose tailored solutions.
- Excellent communication abilities and a customer\-centric, consultative approach.
- Proactive, organized, detail\-oriented and comfortable managing multiple leads simultaneously.
- A strong interest in NEVs and willingness to develop deep product knowledge.
- Be part of a fast\-growing, innovative global automotive company.
- Work closely with top leadership, influencing strategic projects and initiatives.
- Collaborate in a dynamic, multicultural environment that values proactivity, creativity, and excellence.
- Opportunity to develop professionally and grow within a leading organization in the electric mobility sector.
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