Infrastructure Support Engineer

Croydon, United Kingdom

Full Time

Head\-Office

Permanent Contract

£ Competitive

About the Role
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Join Superdrug Head Office\- Make a Real Difference Every Day!

Location:

Hours: 37\.5 \| 9\.00am \- 5\.30pm \- Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

Salary: Competitive

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health \& beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit… A day includes:

A typical day in this role includes:

•Provide administration, support and management of the A.S. Watson (UK) production environments.

• Responding and resolving issues that affect internal and external customer system availability


• Provide highly specialised technical expertise to support and maintain multiple environments and demonstrate an awareness of the associated A.S. Watson (UK) IT Services.


• Partner with the various technical teams to develop and implement solutions.


• Work with 3rd party vendors, ensure SLA, OLA and KPI’s are reviewed and met.


• Conduct complex technical analysis to resolve system problems, ensuring procedures and processes are followed and or enhanced for system changes Systems and processes change the way in which we do things from time to time, but the task remains the same. Try to keep it top level.

Key Responsibilities:
Sees every interaction with the customer as an opportunity to delight them and

comfortable using different platforms to communicate with them.

Understands customer needs and empowers others to remove any barriers to deliver great

service.

Uses positive language and behaviours in all interactions with customers and colleagues,

building trust and rapport.

Always prioritises actions which delight the customer/colleague.

Suggests and supports new ideas and ways of working which are designed to improve

service

✅ This job is a good fit for you if:

Are confident in using data to make tactical decisions.

Knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business area.

Confidently communicates, challenges and gives feedback to others.

Encourages teamwork \& collaboration between their own team and others.

Recognises the strengths \& contribution of various teams, builds on networks to understand priorities of others and how to add value.

Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions.

Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team.

Actively looks for new ways of working through Ai that would benefit the business and move things forward

Actively developing your ability to use AI effectively and think critically about outputs

Strengthen Human Touch \- Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion

What you’ll need:

2\-3 years’ experience working in a busy support team at 2nd / 3rd line level.

Experience of providing support and an understanding of the challenges of the retail sector.

Experience in managing 3rd party suppliers.

Experience providing technical and user focused documentation

️ Technical Skills:

•MS Windows 7 \& 10, Server 2008 \- 2019

• MS Office 2010 – 2016 (O365\).


• Office 365 Cloud Support


• Understanding of Active Directory and Microsoft core services, Group Policy, DNS and DHCP


• Understanding of VPN and experience of Junos Pulse, Pulse Secure, Juniper and user authentication solutions.


• Dell storage, server and workstation


• Mobile Application/Device Management


• Enterprise endpoint security experience


• LAN and WAN troubleshooting


• IP Voice and Telephone support


• Basic understanding of Microsoft SQL and Oracle.


• Service Now or Top Desk.


• Microsoft In\-Tune


• Kaspersky AV or similar


• SAN Storage experience


• Apple Mac, iPhone and iPad devices.


• Adobe Creative Suite.


• Virtualisation using VMWare vSphere 5\.5 or later


• VEEAM or similar solution


• Forefront Threat Management Gateway (TMG)

Here's what's in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)


• 2 staff discount codes for yourself and a family member or friend


• 30% discount on Superdrug Own Brand Products both in store and online


• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station


• Company pension matching and bonus


• We offer Stream \- a money management app that gives you access to a percentage of your pay as you earn it


• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK


• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!


• Unrivalled Learning and Development programmes


• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support


• Come and be part of something special!

For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy\-policy/

Why Work With Us?
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Superdrug, where we embrace exciting challenges that make a real difference. We provide a supportive environment where your innovative ideas and proactive spirit are not just welcomed but celebrated. Where you can be you! Are you ready to make your mark with us?

Avivia Digicare

Workplace\+ You and your family will get access to an app that gives you free healthcare services like Digital GP, mental health consultations and an annual health check!

Holiday

You’ll receive up to 25 days of holiday, with the option to buy or sell days each year. Your holiday entitlement increases with your length of service—rising to 28 days after 3 years and up to 30 days after 5 years. Head office employees also enjoy 8 UK bank holidays each year.

Stream

The Stream app allows you to track how much money you’re earning throughout the month and take up to 40% of it ahead of pay day, giving you more pay flexibility. You will also have access to lots of discounts, a financial coach and a competitive saving pot.

Benefits

You can earn up to 30% bonus with March pay, get annual salary reviews in January, receive up to 7% pension contributions, and opt into company\-paid private medical insurance, plus many more benefits. Check out your department page for more!

Amazing Team

Superdrug is a place for everyone. We respect every voice and celebrate individuality. Enjoy team incentives and fun! If you’re passionate and resilient, Superdrug is the place for you!

Team Member Discount

Enjoy perks like 30% off on Superdrug Own Brand products and 10% off on other brands. This includes our Superdrug Health Clinics and Superdrug Online Doctor! We also have friends and family events, where we increase your discount and allow you to share it!

Fantastic Fun

Work at Superdrug is not just work, it’s a fun\-filled journey. We create a vibrant atmosphere filled with positivity. Every day brings new opportunities to learn, grow, and make a difference in the lives of our customers and colleagues.

Inspiring Futures

Superdrug is dedicated to inspiring careers We offer a variety of learning opportunities, including bespoke training programs that equip employees with the skills necessary to advance and transition into different roles.

Journey to Joining Our Amazing Team
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• 1

1\. Submit Your Application

Apply online with your CV, highlighting how your skills align with the role at Superdrug.

• 2

2\. Initial Screening

Our recruitment team will review your application and contact you if it matches our requirements to confirm you are comfortable with the core details of the role and to get to know you better!

• 3

3\. First Interview

If selected, you will be invited to a competency\-based interview with the line manager via teams.

• 4

4\. Second Interview

If further selected, you will attend a face\-to\-face interview at our Head Office. Depending on the role, you may be asked to prepare a presentation or complete a task for technical positions. You will be informed in advance if this is required.

• 5

5\. Offer \& Contract

Upon a successful application, you will receive a job offer and contract outlining the specifics of your role, salary, and benefits. Once accepted, we will initiate the onboarding process to collect all necessary details from you.

• 6

6\. Onboarding

After completing your onboarding, your line manager will contact you to extend a welcome and address any questions you may have to ease first\-day nerves. You will then be provided with a comprehensive induction plan designed to ensure your success.

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