Infrastructure Engineering Manager
<p><span style="font-size: 12pt;"><strong>The Role…</strong></span></p>
<p><span style="font-size: 12pt;">The Infrastructure Engineering Manager will be responsible for the management of a team of Infrastructure Engineers (network, server and cloud combined) and management of supplier relationships alongside the Group Head of Infrastructure. The global Infrastructure team at Soho House is responsible for designing, building, deploying and maintaining the network and security Infrastructure for Soho House and its associated fascia’s (Soho Restaurants, Soho Works, Retail, The Ned, Scorpios, The Line, The Saguaro and Soho House & Co overall). </span></p>
<p><span style="font-size: 12pt;">This is a management role and requires a mix of technical knowledge, team management, project management and reporting experience.</span></p>
<p><span style="font-size: 12pt;">The role will be based at the London Support Office (180 Strand, Temple, London WC2R 1EA) with a minimum of 4 days on site; reporting directly to the Group Head of Infrastructure and Cyber Security with whom they will work with to ensure we keep a high security and Infrastructure posture throughout all Soho House & Co entities, properties and systems. The role will be roughly 50% business as usual and 50% project based.</span></p>
<p><span style="font-size: 12pt;"><strong>Responsibilities..</strong></span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Resource/vendor management for Infrastructure contractors and agencies</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure Infrastructure projects are delivered successfully, on time and on-budget by all Infrastructure engineers, contractors and agencies</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Line Management for Infrastructure Engineers</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Working with an Infrastructure project manager; ensure progress of all Infrastructure projects are clearly documented and communicated to stakeholders</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Review, approve and cross charge invoices for Infrastructure contractors, agencies and suppliers (Hardware, software/licensing and professional services)</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Make technical decisions and resolve technical blockers for various projects and issues with Infrastructure engineers, contractors and agencies</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Be technically knowledgeable across various parts of Infrastructure (network, server, cloud, security) whom engineers, contractors and agencies could look up to</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Where appropriately permitting; get involved with and assist:</span>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Putting together network bill of materials and scoping of new house openings and refurbishments projects</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Configuration and maintenance of Infrastructure (network, server, cloud, security)</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Carrying out projects including implementing of new network, server, cloud and security tools/functionality globally without disrupting business operations</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Remediate vulnerabilities for all internal and external facing networks</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Facilitate remediation of internal and external vulnerabilities with third parties where applicable</span></li>
</ul>
</li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure new and existing Infrastructure is documented</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure handover of new Infrastructure to in-house team and third-party managed service providers</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure third-party managed service providers and internal Infrastructure resources are managing Infrastructure support according to their responsibilities and SLAs</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure third-party managed service providers have appropriate knowledge to support our Infrastructure and in case there is a lack; upskilling happens by providing knowledge internally available to us</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Research, test, procure and implementation of new technologies and products to meet business requirements and improve way of working</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure administration work including change requests, updating and managing Infrastructure/security support tickets are carried out</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Carry out due diligence on third party works carried out to ensure all Infrastructure and security requirements are met (Resilience, best practises and security)</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Co-ordinate quarterly on-site visits to review Infrastructure</span></li>
</ul>
<p><span style="font-size: 12pt;"><strong>Required Technical Skills..</strong></span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Extensive Experience working with Networking, Server and Cloud</span>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">As much of the following vendor skills/experience as possible required:</span>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">SSE: Netskope - Secure Web Gateway/Zero Trust Network Access/Cloud Firewall</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">NGFW: Palo Alto Networks – Firewalls/Panorama</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">SD-WAN: Aruba EdgeConnect (Formally Silver Peak)</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Aruba Central</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Switching/Routing: HPE/Aruba AOS-CX, HPE/Aruba AOS-S, Cisco</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Wireless: Aruba AOS-8, Aruba AOS-10/Ruckus</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">NAC: Aruba ClearPass</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Microsoft Windows Server 2012-2025 OS, Applications, Features and Roles</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">SQL, IIS, Active Directory (All Components), PowerShell</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Azure, Office365, Entra ID</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">VMWare ESXI</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">RHEL KVM</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Mobile Device Management</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">EndPoint Management</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Anti-Virus</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">SQL, IIS</span></li>
</ul>
</li>
</ul>
</li>
</ul>
<p><span style="font-size: 12pt;"><strong>Required Experience..</strong></span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong leadership skills, with experience training and developing a team</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Good stakeholder management</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Great/Quick troubleshooting thought process</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong verbal and written communication skills</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">High attention to detail</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Security design principle conscious</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience working with large scale (80+ site) MPLS/VPLS/SD-WAN Networks</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience working in large scale, complex routing protocol configuration network environments</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience working with Data Centres (covering multiple regions)</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience working with Cloud Environments (covering multiple regions)</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience working with SSO/SCIM/OATH/SAML (Okta, ADFS and Azure AD)</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience working in an environment where a change control process needs to be followed</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Able to work under pressure and to tight deadlines in a fast-paced environment</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to look at current environments and recommend better ways of working</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible schedule</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to travel internationally</span></li>
</ul>
<p><span style="font-size: 12pt;"><strong>Benefits…</strong></span></p>
<p><span style="font-size: 12pt;">Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial
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