Infrastructure Engineer
As the living, growing home of our national story, The National Archives is a special place to work. We’re an institution nearly 200 years old with a collection spanning 1,000 years of history.
We’ve set ourselves the challenge of becoming the 21st Century national archive \- a different kind of cultural and heritage institution: Inclusive, Entrepreneurial, Disruptive. We won’t become this overnight. It will take time, focus, effort and daring.
That’s where you come in. Because we can’t do this without you.
Job Overview
Salary: £40,000 per annum
Contract type: permanent
Band: E / HEO
Closing date: Friday 10th July at midnight
Build and run the infrastructure behind the UK’s digital record
We’re growing our Infrastructure team and looking for two engineers to join us as we expand.
At The National Archives, infrastructure underpins how the UK’s digital record is preserved and accessed. This is a hands\-on role supporting the platforms behind digital archiving and public services — with a clear focus on reliability, security and service recovery.
You’ll be joining a well\-established team, including Senior Engineers with deep experience, who actively support and share knowledge as the team grows.
The role:
- Build, support and improve infrastructure across cloud and on\-prem environments
- Work across Azure, AWS, Microsoft 365 and core network and platform services
- Act as a 2nd/3rd line escalation point for incidents and problems
- Improve service reliability, performance and recovery
- Contribute to change, delivery and continuous improvement
- Infrastructure that supports long\-term access and trust, not just short\-term uptime
- A strong focus on service resilience and recovery
- A team environment where knowledge sharing and learning is expected
- Space to develop your capability over time as the team grows
- An engineer ready to step into a broader, more complex environment
- Someone who wants to learn from experienced engineers and build depth over time
- Someone moving from reactive support into more ownership and improvement work
- Someone motivated by working on services that matter beyond the organisation
A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time.
During the 1\-year probation period, onsite presence is encouraged and advantageous (a minimum of 4 days in the office is required during the probation period).
You will work a shared Saturday rota. This will equate to approximately one Saturday duty every month and this will be paid over\-time.
SC clearance/willingness to obtain SC clearance will be required for this role. This requires candidates to have been resident in the UK for at least the past three years. Please do not apply if you have been resident in the UK for less than three years as your application will be rejected.
We are unable to offer sponsorship for this role.
Application process:
As part of your application, you will be asked to provide a summary of your relevant work history (what you have done and how you have developed your skills) and respond to a scenario\-based question (how you think and approach problems).
Your work history can include:
- Formal roles in IT or infrastructure
- Self\-taught experience, home labs or personal projects
- Training courses, certifications or evening study
- Transferable experience from other roles where you have developed relevant technical or problem\-solving skills
Important: Please be as clear as possible about what you have actually worked on or learned.
Both elements of your application will be assessed against the essential criteria for the role (shown in the job description below).
Interviews will be held on\-site on Thursday 30th and Friday 31st July.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section.
Job Description
Job Purpose
The main purpose of this role is to build, configure and administer the core physical and virtual infrastructure that underpins our production services, working in a team tasked with developing and supporting The National Archives’ cloud services, business systems infrastructure, telecommunications and network infrastructure.
This role works collaboratively across business and digital functions and our operational delivery teams, delivering services, defining opportunities, identifying service change and ensuring services meet or exceed service\-level agreements and objectives according to industry and organisational best practices standards, service requirements and key performance indicators.
This role acts as second\- or third\-line support for incidents, problems and changes to solutions and services and in ensuring the highest levels of operational service delivery. This role supports the department’s Senior IT Infrastructure Engineers and acts as an escalation point for the Service Desk.
Apply technical skills across a range of infrastructure systems including but not limited to, cloud services (Azure and AWS) and Microsoft 365, desktop services, operating systems, LAN and WAN network, VoIP, storage, backup, licensing and Wi\-Fi, using your knowledge, industry standards and best practice to contribute to a high performing service\-culture orientated team. Apply critical thinking and technical expertise to resolve complex and often unprecedented infrastructure issues.
Assist in the implementation of new technology solutions and develop the infrastructure environment. Partner with and provide advice to stakeholders and operational teams on costs, availability and functionality of both IT and Digital services and systems to ensure solutions provide value for money, are innovative and achieve business goals.
This role is pivotal in ensuring the reliability, security, and continuous improvement of The National Archives’ IT infrastructure and directly supporting the success of teams and projects throughout the organisation.
Role and Responsibilities
Supporting ICT Services
- Build, configure, administer and support infrastructure technologies, solutions and services, including computing, storage, networking, physical infrastructure, software, commercial\-off\-the\-shelf software (COTS), and open\-source packages and solutions. Also including virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) according to industry and organisational best practices standards and policies, service requirements and key performance Indicators
- Provide comprehensive desktop support, including the deployment and management of workstation builds and corporate software packages. Ensure efficient software distribution, patch management, and compliance settings to maintain optimal workstation performance and security.
- Own, analyse and resolve incidents by collaborating with colleagues and third parties, maintaining detailed service tickets and keeping customers informed throughout the process, in line with the approved incident management procedure.
- Work with suppliers of technology to ensure the delivery of services at agreed standards, negotiating services and supplies as required
- Implement change to technology systems ensuring they are made with the agreement of the appropriate authorities and system owners, and that they follow an approved change control process
- Monitor systems proactively to identify and remedy performance issues
- Ensure that appropriate information security is in place across all systems and services and design and implement security controls to mitigate security threats
- Create and maintain documentation using required standards, methods and tools, ensuring technical and procedural documentation is in place and up to date
- Undertake any other duties consistent with the role as required and in agreement with the IT Infrastructure Services Lead
- Analyse appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to the requirements
- Work closely with the Service Desk to diagnose and resolve issues, promote knowledge sharing and identify opportunities for continuous improvement
- Work closely with external suppliers, third parties and colleagues, communicating effectively to resolve problems and to design and implement new solutions
- Identify and progress technical improvement opportunities, working with technical architects, and provide technical support and assistance to projects ensuring delivery of non\-functional requirements and continual service improvement
- In collaboration with others, develop and maintain an appropriate business continuity plan.
- Manage workload and longer\-term plans to ensure that business needs are met and that work is delivered on time and to budget
- Plan to be available for scheduled relea
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