Information Systems Support Assistant

• Provide first-line IT support, diagnosing and resolving hardware, software and system-related issues


• Deliver excellent user support and guidance to ensure staff can make effective use of technology and business applications


• Manage and maintain user accounts, access permissions and onboarding activities for new starters


• Maintain accurate technical documentation, asset registers and user guidance materials


• Support the administration and ongoing development of critical business systems, including user testing and change impact assessments


• Monitor and promote compliance with information governance, security policies and IT procedures


• Log, prioritise and resolve incidents and service requests in line with agreed service standards


• Administer telephony and conferencing solutions to support effective communication across the organisation


• Configure, maintain and troubleshoot audio-visual equipment within meeting and collaboration spaces


• Assist with business analysis activities, requirements gathering and process improvement initiatives


• Work closely with stakeholders to identify opportunities to enhance services and improve user experience


• Contribute to the successful delivery of system upgrades, enhancements and technology projects

This listing is from Reed. View original listing ↗