Information Assistant

Role: Information Assistant

Contract: 9 months

Location: London, UK (on-site)

Working Pattern: Part-time (Saturday and Sunday - 9 to 5, 14.6 hrs/week)

About the Role We are seeking a customer-focused and proactive Information Assistant to join our Library Services team. This role provides first-line support to students, staff, and visitors within flagship building, ensuring an excellent user experience across learning spaces, service points, and library technologies.

Working as part of a collaborative team, you will assist customers with enquiries, support the effective use of library facilities and technology, maintain high standards within learning environments, and help create a welcoming, inclusive, and productive space for all users.

Key Responsibilities • Provide front-line support for customer enquiries at service points and throughout library learning spaces.

• Deliver excellent customer service by responding to requests promptly, accurately, and professionally.


• Offer guidance on Library Services, Information Services Division resources, and Student Support and Wellbeing Services, referring complex enquiries where appropriate.


• Communicate effectively with users in person, by telephone, and via email.


• Promote library services, resources, and new initiatives to customers.


• Gather and share user feedback to support continuous service improvement.


• Assist with troubleshooting and resolving issues relating to library technologies, including printing services, laptop loans, smart lockers, Wi-Fi, and desktop computers.


• Patrol and monitor learning spaces to ensure compliance with library regulations and maintain a positive study environment.


• Ensure learning spaces remain clean, safe, and well-maintained, reporting and escalating building or furniture issues as required.


• Conduct routine Health and Safety inspections, including weekly, monthly, and quarterly checks.


• Support emergency procedures, including assisting with the evacuation of users with accessibility needs when required.


• Contribute positively to team objectives and support an inclusive and welcoming environment for all library users.

RequirementsEssential Qualifications & Experience • 5 GCSEs (Grade A*-C / Grade 4-9) or equivalent qualifications.

• Previous experience in a customer service-focused environment.

Skills & Competencies • Excellent verbal and written communication skills, with the ability to provide clear and accurate information to a diverse customer base.

• Strong interpersonal and customer service skills.


• Good IT proficiency, including Microsoft Office applications.


• Ability to use initiative and resolve problems independently.


• Strong organisational skills and attention to detail.


• Willingness to learn new systems, technologies, and processes.


• Ability to work collaboratively as part of a team while also managing responsibilities independently.


• Commitment to equality, diversity, inclusion, and wellbeing.

Desirable • Experience working within a library, information, education, or learning support environment.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

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