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via Greenhouse · 15 September 2026 ·4 days ago

Incentive Connect Support Associate

energysolutions

Boston

This listing is from Greenhouse

View original listing ↗

<div class="content-intro">Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.</div>Energy Solutions is seeking an Incentive Connect Associate to support, coordinate, and administer assigned program operations, project activities, and operational workflows within Energy Solutions’ program portfolio. In this role, the Incentive Connect Associate is responsible for executing day-to-day program activities, maintaining accurate records, coordinating stakeholder interactions, and ensuring work is completed in accordance with established procedures, program requirements, and quality standards. In addition, the Incentive Connect Associate contributes to reporting, compliance activities, process improvements, and operational support efforts while providing guidance on routine procedural questions and escalating more complex issues when appropriate. 
This opportunity is perfect for someone who likes to operate with limited supervision, monitor program activities, facilitate issue resolution within established guidelines, and support successful project and program delivery through effective coordination, documentation, and stakeholder communication.
 
Responsibilities include but are not limited to: 
<ul>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Execute and administer assigned program workflows, including claim intake, completeness review, eligibility verification, and processing activities in accordance with established standard operating procedures (SOPs) and service-level expectations</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Manage application queues, shared inboxes, and workflow assignments to support timely processing and resolution</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Review, validate, and process applications, and support documentation in accordance with program requirements, eligibility criteria, and documented SOPs</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Maintain accurate records, and supporting information within program systems, databases, and CRM platforms</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Support outreach activities, including event preparation, presentation development, stakeholder engagement, and occasional event participation</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Support preparation of program deliverables, including client invoices, performance reports, presentations, and status updates</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Compile, validate, and organize sales and program data to support operational reporting, client deliverables, invoicing, and program administration</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Identify and suggest improvements to program procedures and operational workflows to enhance efficiency</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Track and report discrepancies, trends, and operational concerns that affect program performance</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Respond to and resolve participant, customer, contractor, trade ally, and vendor questions/inquiries regarding platforms system, complaint status, required documentation, and program requirements</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Resolve routine issues within established guidelines and SOPs, while escalating complex participant, technical, or compliance-related matters to Project Managers or senior team members when appropriate</li>
</ul>
 
Minimum Qualifications:
<ul>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">High School diploma or equivalent required</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">2 years of experience in customer service, complaint resolution, account management, program administration, operations support, or related role</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Experience communicating with customers, participants, vendors, or stakeholders through email, phone, or other professional channels</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Experience following established processes, service-level expectations, and operational procedures to complete assigned work</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Experience maintaining records, tracking activities, and supporting operational or program workflows</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Strong written and verbal communication skills, with the ability to communicate professionally and effectively with customers, program participants, vendors, and internal stakeholders</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Strong attention to detail and ability to maintain accurate records, documentation, and case information</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Proficiency with Microsoft Office applications and standard workplace technologies</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Ability to apply established procedures, program requirements, and standard operating procedures (SOPs) consistently</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Strong customer service orientation and commitment to delivering a positive participant experience</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Ability to learn and use databases, CRM platforms, case-management systems, and reporting tools</li>
</ul>
 
Preferred Qualifications:
<ul>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Associate degree or bachelor's degree in business administration, Project Management, Operations, Communications, Customer Service, or related field</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Experience in basic Microsoft Excel including concatenate (combine) data entry, formatting, formulas (VLOOKUP, SUMIF, pivot tables), data validation, and reporting</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Experience participating in continuous improvement, process enhancement, or customer experience initiatives</li>
<li style="font-family: 'times new roman', times, serif; font-size: 14pt;">Basic understanding of consumer protection programs, regulatory e

This listing is from Greenhouse. View original listing ↗

Incentive Connect Support Associate

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