In-lab medical engineer

About the Role

We are seeking a skilled and motivated Lab \& Remote Support Engineer to join our Service Operations team. This role combines hands\-on laboratory engineering with remote technical support, ensuring high\-quality service delivery across our product range.

You will be responsible for diagnosing, repairing, and supporting medical equipment while working closely with field service, sales teams, and customers to deliver a seamless experience from installation through to ongoing support.

Key Responsibilities

• Carry out pre\-installation checks to ensure readiness and compliance


• Perform in\-house diagnostics, fault finding, and repair of Bracco\-related products


• Provide remote technical support to customers via phone, email, chat, and remote desktop tools


• Troubleshoot and resolve hardware and software issues efficiently


• Deliver clear, step\-by\-step guidance to end\-users


• Accurately document service activities, faults, and resolutions


• Identify trends in faults and report insights to relevant teams


• Escalate complex issues where necessary and follow up to resolution


• Work collaboratively with field service engineers, sales teams, and customer support


• Support installation and repair activities on\-site when required


• Participate in continuous improvement initiatives


• Ensure full compliance with regulatory, quality, HSE, and company SOPs (including adverse events and product complaints)


• Travel nationally as required to support business needs

• HNC in Electronics (or equivalent experience)


• Strong troubleshooting and diagnostic skills


• Excellent communication skills, with the ability to explain technical concepts to non\-technical users


• Good organisational, planning, and prioritisation abilities


• Proficiency in Microsoft Office (especially Excel)


• Full UK driving licence

• Experience in a field service or technical support environment


• Biomedical or medical device experience


• Knowledge of SAP and/or Salesforce

• Strong sense of ownership and accountability


• Customer\-focused mindset


• Adaptable and flexible approach


• Collaborative team player


• Confident and effective communicator

• Competitive salary and benefits package


• Opportunity to work with advanced medical technologies


• Collaborative and supportive team environment


• Career development and training opportunities


• Varied role combining lab\-based and customer\-facing support

Benefits:

• Company pension


• Gym membership


• Life insurance


• On\-site parking


• Private medical insurance


• Sick pay

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