IFS Solution AMS Manager
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IFS Solution AMS Manager
As an IFS Solution AMS Manager at Mediq, you will play a critical role in ensuring the stability, security, and continuous improvement of our IFS platform—supporting our mission to enable sustainable healthcare.
You will lead a high\-performing Application Maintenance \& Support (AMS) team while acting as the key link between IT, business stakeholders, and release management. Your role combines people leadership, service delivery ownership, and change management, ensuring that changes are delivered safely, efficiently, and with clear business impact.
In this role, collaboration, structure, and a strong sense of ownership come together in a fast\-paced, purpose\-driven healthcare environment.
If you enjoy leading teams, improving service quality, and driving structured change in complex IT environments, this is your opportunity.
Mediq. At the heart of healthcare.
About The Role
As IFS Solution AMS Manager, you will be responsible for leading the AMS capability around our core ERP (IFS) platform and related systems. You will ensure high\-quality service delivery across incidents, requests, problems, and changes, while enabling predictable and well\-governed releases in close collaboration with the Release Manager.
You will act as the single point of contact for change management within the IFS domain, ensuring that all changes are risk\-assessed, business\-aligned, and executed smoothly. At the same time, you will build strong relationships with stakeholders, vendors, and internal teams to continuously improve service quality and operational excellence.
Key Responsibilities – What will you do?
- Lead, develop, and manage the IFS AMS team, including capacity planning, performance, and onboarding
- Own end\-to\-end AMS service delivery across incident, request, and problem management
- Act as the single point of contact for IFS\-related changes, ensuring readiness for CAB and smooth release execution
- Drive clear communication of changes, business impact, and coordinate UAT and go/no\-go decisions
- Align AMS activities with release cycles, ensuring quality, testing readiness, and continuous improvement
- Build strong relationships with stakeholders and manage vendors, SLAs, and service performance
- Ensure compliance with ITIL processes, security standards, and audit requirements
- Monitor performance metrics and drive continuous improvement, standardization, and automation initiatives
- 5\+ years of experience in Application Support, AMS, or ERP service management
- 2\+ years of experience in people leadership
- Strong experience with ITIL processes, especially Change and Release Management
- Proven ability to manage vendors and cross\-functional stakeholders
- Solid understanding of testing processes, environments, and deployments
- Strong communication skills with the ability to translate technical change into business impact
- Fluency in English and Swedish (spoken and written)
- Hands\-on experience with IFS (Cloud or Apps 9/10\)
- Experience with integrations, data migration, and regression testing
- Exposure to regulated environments and security\-by\-design principles
You will be part of an ambitious and collaborative IT organization driving critical systems that support healthcare across Europe. We offer an environment where leadership, ownership, and improvement are encouraged, and where your work has real impact on business operations and patient outcomes.
In this role, you will have the opportunity to shape service excellence, lead a skilled team, and play a key role in strengthening Mediq’s digital backbone.
Location: Mediq Headquarters, Kungsbacka Sweden
About Mediq
Mediq is a leading European healthcare company with a 125\-year legacy, operating in 14 countries with over 3,000 employees. Guided by our vision to enable sustainable healthcare, we focus on improving care outcomes and affordability through innovative products, services, and solutions.
At Mediq we offer jobs that change lives, join us.
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