HR Specialist

Accountabilities

• Act as a senior escalation point for complex and sensitive employee cases across EMEA.


• Take full ownership of cases that cannot be resolved by Level 1 or Level 2 HR teams, ensuring timely and effective resolution.


• Manage escalations covering employment contracts, onboarding, leave, payroll, benefits, employee relations, and offboarding.


• Investigate complex issues thoroughly, assess potential risks, identify root causes, and determine appropriate resolution paths.


• Provide clear, accurate, and empathetic support to employees and clients through tickets, email, and phone or video calls.


• Handle sensitive conversations professionally, helping to de-escalate concerns and maintain strong stakeholder relationships.


• Partner with Payroll, Operations, Legal, Compliance, Finance, and regional stakeholders to resolve cross-functional HR matters.


• Maintain complete, accurate, and well-organized case documentation across ticketing and HR systems.


• Identify recurring issues and trends within escalated cases and contribute to preventative solutions.


• Create and improve HR processes, guidance, and documentation to reduce repeat escalations and improve service quality.


• Apply strong judgment when balancing employee needs, client expectations, operational considerations, and compliance requirements.


• Support consistent and compliant employee experiences across multiple EMEA jurisdictions.

Requirements

• 4–6+ years of professional experience in HR Operations, Employee Services, Shared Services HR, Employee Relations, EOR, PEO, or a closely related environment.


• Strong knowledge of multi-country HR practices across EMEA.


• Direct experience supporting markets such as Spain, Italy, the United Kingdom, Germany, and France is highly preferred.


• Demonstrated experience independently managing complex HR escalations and sensitive employee cases.


• Solid understanding of the full employee lifecycle, including employment documentation, onboarding, leave, payroll, benefits, employee relations, and offboarding.


• Previous experience within an EOR, PEO, or global employment environment is highly preferred.


• Excellent written and spoken English, with the ability to communicate clearly, confidently, and empathetically.


• Strong investigative and problem-solving abilities, with the judgment to assess risk and determine appropriate courses of action.


• Excellent stakeholder-management skills and the ability to collaborate effectively with cross-functional and regional teams.


• Comfortable handling sensitive or challenging conversations with professionalism and empathy.


• Experience working with ticketing or case-management platforms such as Intercom, HubSpot, Zendesk, or similar tools.


• Highly organized and detail-oriented, with the ability to manage multiple complex cases while maintaining accurate documentation.


• Proactive mindset with an interest in identifying recurring issues and improving HR processes and service delivery.

• Competitive salary.


• Asynchronous working environment designed to support autonomy and flexibility.


• Remote-first or hybrid working model, depending on the nature of the role.


• Ability to work from abroad for a short period of time.


• Opportunities for professional development and career growth.


• Access to opportunities within a rapidly growing international environment.


• Necessary hardware provided from day one to ensure you have the tools required to succeed.


• Opportunity to work with colleagues and stakeholders across multiple countries and cultures.


• Exposure to complex, multi-country HR operations and global employment practices.


• Collaborative environment with cross-functional interaction across HR, Payroll, Legal, Compliance, Finance, and Operations.


• Inclusive workplace that values diverse backgrounds, perspectives, and experiences.

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