HR Service Delivery Officer
Summary
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£35,200\* up to £44,000\* per annum\* \| 30 days’ holiday (pro rata) \| 10% in\-store discount \|
Pension scheme
Everyone who works at Lidl brings something unique to the table \- but we also have a
whole lot in common. We’re curious, collaborative, and ready to make a tangible impact
on where we work.
Just like you.
We are looking for an Officer to join our HR Administration team in a high profile, vibrant and fast paced environment. HR Admin is part of the wider HR Services department and is responsible for the delivery of a wide range of employee life cycle activities.
Based in our Head Office building in Tolworth you’ll be part of a team of people who thrive in the fast pace of the retail sector. With your conscientious nature, exceptional organisational skills, and impeccable attention to detail you will play a key role in providing excellent customer focused administrative support to our colleagues. If you thrive in a deadline oriented, fast moving environment, this will be an ideal role for you.
At Lidl, we offer a hybrid working model to give you the best of both worlds. Spend three days or more in our state\-of\-the\-art office, where you can enjoy an on\-site gym, restaurant, and more of the perks you deserve. And with up to two days at home, you’ll find the work/life balance you need to thrive.
What you'll do
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- HR Service Delivery workflow management
- HR Services Inbox and HR Now ticket management
- Tier 2 ticket escalation and processing
- Outbound end\-user contact to resolve Tier 2 tickets (calls if required)
- Processing of complex tasks in accordance with HR Service Delivery deadlines, including but not limited to, relocation agreements, salary exceptions, FE3 \& FE4 contractual documents (including New Starters), OM Manager Assignments (via. PPOME), Colleague Searches
- Training, mentoring and upskilling colleagues on HR Service Delivery policies and processes
- Offering advice, where necessary, to colleagues and managers on HR Service Delivery matters
- Support the operational implementation of local and national HR Service Delivery projects
- Building and maintaining strong and positive stakeholder relationships
- Ensuring the accuracy of all contractual documents and processes in accordance with HR Service Delivery deadlines
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- Proactive and solution focused individual who will provide a high quality service to colleagues and stakeholders.
- Experienced across HR services and systems with in\-depth of knowledge of HR processes
- Meticulous attention to detail and ability to process high volume of work.
- Solid communication skills with the ability to coach and upskill.
- Ability to uphold a high level of discretion and confidentiality.
- Ability to work under pressure and in line with compliance requirements.
- Confident working independently and part of a team.
- Experience using SAP in an HR capacity is desirable.
- Process and system focused with a passion for efficiency, simplification and improvement.
- Credibility and ability to manage and build relationships in all business areas and with senior members of the wider HR team.
- Good working knowledge of Google applications like Sheets, Docs and more
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- 30 days holiday (pro rata)
- 10% in\-store discount
- Enhanced family leave
- Pension scheme
- Plus, more of the perks you deserve
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
\*Includes a 10% non\-contractual London weighting
If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.
This listing is from indeed. View original listing ↗